Customer expectations are higher than ever before, and your customers are scrutinizing your business more intensely than ever. They’re comparing their experience with your brand to the easy, fast, and personalized experiences they’re having with the best of the best. And it’s these customer-focused businesses that get to reap the benefits of renewed loyalty and competitive advantage.

Not long ago, handle time was the chief measure of customer support agent productivity. Managers optimized everything they could to lower costs (that is, time spent) by speeding up their teams’ calls. This, according to management consultants at Bain & Company, is what leaders do to make teams more efficient. Efficiency is producing the same with less. Productivity, by contrast, is producing more with the same.

With the upgrade to React Native 61 came the prospect of substantially improving performance of our Android app. How? Through the use of Hermes, Facebook’s new JavaScript engine. To say that we were excited is an understatement. And with that excitement came curiosity: How is this new JavaScript engine achieving performance boosts?

Grant Thornton is one of the world’s leading organizations of independent assurance, outsourcing and advisory firms, focused on making a difference to their clients and colleagues, and the communities in which they live and work. In Grant Thornton Baltic, they have more than 260 experienced specialists, 15 local partners and serve more than 2600 clients.

Design Sprints are tricky enough with everyone in one room. How can they be done remotely? We’re here to share our proven framework, used dozens of times at JustMad. Note: We assume you’re familiar with the four-day version of the Design Sprint. If not, go ahead and check out this article. We’ll wait!

In most organizations, the highest-performing sales reps are eventually promoted to management. But being a manager is a much different job than being a rep. You can be at the very top of your trade, but that doesn’t necessarily make you a good leader. I experienced this firsthand when I moved into management. I was good at sales, but I wasn’t really good at leading. You’re not taught that it’s a completely different job that operates in a gray area every single day.

Growing awareness of attraction centers around the world, faster and more reliable transport systems, and internet booking are some of the reasons for the booming Travel and Leisure Industry. Over the years, tour operators and travel companies have improved touring experiences for leisure tourists by breaking barriers of language, currency, and costs of tours.

With winter slowly but surely losing its power and daylight growing stronger by the hour (we didn’t know we could rhyme!), we’re ready to release a fresh new version of Scoro. This update includes quite a few essential improvements to our existing features to simply make them even better. In addition, we’re continuing with numerous UI and UX updates – making Scoro more consistent and logical, interlinking related settings, automating workflows, adding new icons and so on.