The help desk plays a critical role in the customer experience and the relationship customers have toward the organization. They are often the point of communication between the customer and a company and they help a customer understand and use the organization’s products and services. A similar relationship exists between a service desk and company employees; they help employee productivity by offering IT services in a timely and efficient manner.

Rocket.Chat 4.5.0 brings more improvements to Team Collaboration, Omnichannel, Marketplace, and Apps Engine. Let's see what's new with the latest version.

The analytics dashboard in OneDesk can be used to quickly view performance indicators and relevant charts for your organization. This dashboard can be configured to easily show the charts and date ranges which are most relevant to you and your business.

Successful companies are constantly asking questions. Customer support teams are in a tricky situation — they need to optimize costs and still provide the best agent and customer experience. Many businesses use traditional KPIs like average handle time and first call resolution as key metrics. But support leaders wonder if these metrics are really the best path to improved agent performance and increased customer satisfaction. That’s where conversation AI analytics comes in.

Software development agencies and developers can gain a lot by using time tracking software. It’ll help you improve your development team’s productivity and bill clients accurately. However, to maximize the benefits, you must invest in the right time tracking software. In this article, we’ll check out the 10 best time tracking software for developers and why you should use one.

Citrix Podio is a cloud-based collaboration software that aims to streamline communication and workflows. However, the tool only offers manual time tracking in the form of timesheets, which can be quite laborious and time-consuming! So how do we track time effortlessly without an automated Podio time tracking app? Fortunately, Podio offers powerful plugins and integrations with third-party apps to help you track employee time and productivity levels.

PayPal is an online payment system that lets you make payments with your bank account, credit card, or debit card. It allows individuals to make or accept online payments and helps businesses streamline their client invoicing and employee payroll needs. However, you still need a time tracker for creating accurate and professional invoices based on time entries. Unfortunately, PayPal doesn’t have a native time tracking functionality. Then, how do you track the time on PayPal?