Whether it's to inform your sales or marketing teams, it’s likely that you’ve done lots of analysis on your customers to help determine exactly what they need and want. But have you ever analysed how your teams are interacting with your customers to inform service improvements? Learn more about how understanding your agent touches can benefit your business.

In this article, we’ll start by sharing several: Then, we’ll make the case for why Buddy Punch, our employee time and attendance software, could be a better solution for your business. For example, we’ll show you how simple it is to handle time off requests within our app, access reports that automatically calculate and show each employee’s time off balance, and more.

Data shows that unproductivity amounts to significant financial loss for employers. Workpuls can help! By measuring productive and unproductive time and providing actionable insights, employers can make adjustments to boost productivity and ensure a better working system for everyone.

It can feel like there’s little more to say about remote working. We know about the pressures on businesses, the adjustment to makeshift bedroom offices, and the way some workers have gradually gravitated to hoping they never see a return to traditional office structures.

IT help desk agent productivity is a much-discussed subject, but one that few seem to actually get a handle on. But what are the basics when it comes to increasing the productivity of your service desk agents and still treating them with kindness and empathy? Today, we’ll find out. Plus, we’ll offer some common-sense tips to get you on the right track. If there’s one thing that we can take for granted in the world, it’s that customers need around-the-clock service.

Remote work and remote teams are a fact of life now, and so are the cybersecurity threats they represent. Below are some recommendations for keeping your remote team and employees cyber secure while working from home or anywhere else.