Teams | Collaboration | Customer Service | Project Management

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How an ERP IT & Dev Agency uses OneDesk for its workflows

Agencies are all about their clients and customers. Providing good service and support is the foundation of the experience of working with an agency. This puts pressure on the agencies to be on top of their work, no matter how many customers they have and how much work is being requested of them. At times, agency work can be chaotic, and so having some solid software and tooling can make a world of difference in terms of management.

Lessons Learned from the SolarWinds Hack

Supply chain attacks are one of the trickier challenges for organizations to defend against since they undermine our trust in otherwise trusted systems that we depend on for running our software and protecting our data. If an adversary is able to successfully compromise a key component of a popular supply chain product, the impact can be widely felt by many organizations.

How to create a (really good) project proposal

Every project starts with a proposal. It's your pitch to a client that not only can deliver the project for them, but you can do so in a specific timeframe, budget, and most importantly—get them the results they want. Creating successful and detailed project proposals is also crucial for your agency not just to boost your bottom line, but so your agency and your clients are on the same page from day 1.

The Ultimate Guide to Project Collaboration

Collaborating on a project means getting your entire team to work together to make sure it gets delivered. Sounds pretty simple, right? Not so fast—because it’s easier said than done. Project collaboration takes work. You need to get your team on the same page, and you must also make sure that everybody working on the project has the capacity, skillset, and tools to work together and deliver the project.

Twitch Notifications (Part Two): How to Send Notifications When Your Twitch Stream Goes Live

In this series, I explain how to use Twitch EventSub and Courier to automatically send notifications to multiple destinations – Slack, Discord, and more – when your Twitch stream goes live. In part one, we built a Node.js app using Express.js to accept events from Twitch EventSub. Now, in part two, we’re going to listen for our event and trigger a notification using Courier.

Defining career moments: a Q&A with Asana leaders

At Asana, we’re committed to supporting our employees as they grow personally and professionally. We believe the best way to support career growth is to provide a framework, benefits, and culture that allows growth to happen. Then, the path to actually getting there is up to them. Growth isn’t linear—but that doesn’t mean it isn’t important. According to the Anatomy of Work Index 2021, global employees want work that is personally and professionally fulfilling.