Teams | Collaboration | Customer Service | Project Management

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onedesk

Styling & Whitelabeling Your OneDesk App

Mar 13, 2024 By Charlotte Rollert In OneDesk
Want to configure the appearance of your OneDesk app to fit your company or preferences? Premium and Enterprise members of OneDesk can now White Label their web application via the Style tab in Company Preferences. To access this feature, navigate to More Applications > Administration > Company Prefs. > Style. Here you can change the colors as well as the logo that appears for users of your OneDesk account.
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How to build the customer support your consumers actually want | Conversations with Zendesk podcast

Mar 13, 2024 By Zendesk In Zendesk
🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.
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Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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Designing with Miro: Unleash Creativity for Product Designers

Mar 13, 2024 By Miro In Miro
Step into the world of product design with Miro and discover how to elevate your creative process! This video is a goldmine for product designers seeking to integrate Miro's dynamic features into their design workflow. Covering everything from the basics to pro-level tips, we guide you through innovative ways to use Miro, making it an indispensable tool for your design projects. 🎨
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teamwork

Quality assurance in project management

Mar 13, 2024 By Ben Brigden In Teamwork
What’s your definition of project success? Delivering a project on time and on budget, right? That answer gets us most of the way there, but it falls about 33% short. For a project to be successful, it needs three qualities, not two. In addition to being on time and on budget, the project also has to reach the level of quality necessary to fulfill the project objectives.
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geckoboard

8 Best Aircall Apps & Integrations in 2024

Mar 13, 2024 By Dale Pearson In Geckoboard
Now valued at over $1 billion dollars, Aircall has charted an impressive path to growth. The cloud-based phone system is used by sales teams and customer service teams in over 17,000 companies worldwide With a growing customer base, it’s not surprising that the platform has also built up a thriving eco-system of third-party apps and integrations to help you get the most out of your Aircall subscription.
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teamwork

The request for quote (RFQ) process: A comprehensive guide

Mar 13, 2024 By Ben Brigden In Teamwork
Everyone, everywhere, wants a good deal — and good quality. We want a bargain at the car lot, but not on a lemon that won’t survive the drive home. We don’t want to pay $20 for bananas at the grocery store, but we don’t want half-rotten ones swarmed by fruit flies either. We want good quality at the best price. In business, balancing price and quality can get complicated. The things we buy or contract for are complex and nuanced, and so are their procurement processes.
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flowace

21 Fundamental KPIs In BPO Call Centre

Mar 13, 2024 By Varun Kodnani In Flowace
How does BPO determine and weigh its metrics? Is it just by employing appropriate call centre KPIs, or is there more? Well, KPI, which stands for “Key performance indicators,” means measuring a company’s business’s development, performance, or position. Even though KPIs might vary from industry to industry, they are crucial to every business.
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Apploye

10 Hybrid Companies Examples with Working Models in 2024

Mar 13, 2024 By Apploye In Apploye
Even if the 'Hybrid Working Model' was introduced in the early 1990s, it was accredited and accepted prodigiously during COVID-19. This pandemic has upside down the dynamic work culture, and businesses have transformed from in-office to remote work culture. Later on, this transformation sparked an ongoing dispute between employers and employees over the preference for working from home or returning to the office, ultimately leading to an agreement to uphold the hybrid working policy.
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insightful

Why Workstyle Analytics is an Absolute Must for Managing Remote Teams (& What Tools To Use)

Mar 13, 2024 By Dora Ordanić In Insightful
Explore the world of workstyle analytics and discover how it revolutionizes remote team management. From boosting productivity to enhancing collaboration, uncover the benefits of cutting-edge remote employee time tracking software tailored for modern work environments.
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