Teams | Collaboration | Customer Service | Project Management

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8 Strategies to Build a High Performing WFH Team

The trend for remote working is getting popular even after we have come a long way from the pandemic era. BBC study has indicated that 44% of employees prefer working from home and WFH team are seeking similar opportunities in the future as well. This depicts that the future of remote working is going nowhere. Now that organizations have identified the importance of remote working, handling the WFH team can be a core challenge when it comes to developing a high-performing team.

Service Level Indicators: Measuring Excellence in Customer Service

If you’re running a business, customer service is king. To keep your customers happy, you need to ensure that your team is meeting their needs and expectations at all times. But how do you know if your team is delivering the level of service your customers demand? That’s where service level indicators come in. Service level indicators (SLIs) are the metrics used to track the performance and reliability of your customer service team.

Zulip's Google Summer of Code 2023

This summer, 13 contributors completed the Google Summer of Code(GSoC) program with the Zulip development community. This was the 8th consecutive year that Zulip participated in GSoC; over 100 contributors have now completed one of our formal internship programs, primarily through Google Summer of Code and Outreachy. Our welcoming community is fully committed to helping bring up the next generation of open-source contributors from a wide range of backgrounds.

The DuPont Schedule - What is it and How to Implement It?

A DuPont shift schedule is a type of shift schedule used in various industries to manage employee work shifts. It was developed by the DuPont Company in the 1950s and has since been adopted by many organizations due to its effectiveness in managing work schedules. The DuPont shift schedule is also known as the 12-hour rotating shift schedule or the continuous rotating shift schedule.

Work Innovators: Predictions to transform your organization in 2024

What will be the most influential change in how organizations work smarter in 2024? Four future of work experts - Greg Wells, Ph.D., Kelly Monahan, Ph.D., Daan van Rossum, and Rebecca Hinds, Ph.D. - discuss and debate their top predictions. Find out which prediction will rule them all!

10 Free SWOT Analysis Templates (In Nifty, Docs & Excel)

Companies use various business planning tools and frameworks, but none are as simple and evergreen as a simple SWOT analysis one. It’s a quick and effective way to analyze a company, process, individual, or strategy by looking at important internal and external factors at play. Given the frequency of use and the number of use cases, it’s smart to have a ready-to-use SWOT analysis template for your business.

The future of meetings: How generative AI is revolutionizing virtual collaboration

In the world of business, where communication moves quickly, virtual meetings have become essential. Even if a lot of businesses currently utilize AI to improve their video conferencing systems, the arrival of generative AI is going to change everything. This blog article discusses how virtual meetings are going to experience a radical change and how generative AI has the potential to completely transform the way we work together online.

The Future of B2B Tech: Emerging Trends and Innovations

In the realm of B2B tech, your business's success hinges on staying ahead of emerging trends–which rapidly change, and change how entire industries operate. B2B tech, or business-to-business technology, encompasses an extensive array of tools and solutions geared toward streamlining processes, enhancing efficiency, and propelling growth. As technology continues to advance, understanding the current state of B2B tech becomes pivotal.

How to Automate Reporting (Without Using a BI Tool)

In the early stages of a business, reporting is usually straightforward. You have a small set of KPIs, and not many people who need to see them. In fact, when I launched my first business – an online magazine – I had exactly one KPI (Number of Subscribers), and the only people who needed to see this metric was me and my co-founder.