Selecting the right customer support solution can feel like a daunting task, especially with so many options available in the market. However, it's a crucial decision that can significantly impact the success of your customer service department and, consequently, your business at large. Here are some tips from our TeamSupport experts on how to choose the solution that fulfills your requirements without breaking the bank.

Regular performance reviews are a staple of any successful company. They identify employees’ needs, help managers provide better support, and indicate what works and doesn’t work within your business. They can also help managers understand performance gaps, uncover roadblocks, streamline processes, identify training needs, and even get a picture of what new hires they need to make. In short, performance reviews are critical to give leaders visibility of where their operations are at.

Daily work, or to say the same work brings boredom. We all face it, but losing to it is not the right thing to do. But what’s the solution? How to be self motivated and how to build a team of motivated people? Have you ever felt the rush of motivation after watching a motivational video or being with a successful person? That feeling makes you work hard, at least for the next few days, and that needs to be done continuously for your teams.

Pricing is a constant balancing act in the world of consulting. Charge too much, and you risk losing potential clients, charge too little, and devalue your expertise and skills. Unfortunately, for most consultants, hourly rates are the norm. You know — set an hourly rate, multiply that by the number of hours worked, and there’s your consulting fee. So, what’s the solution? Project-based consulting fees.

As most digital marketers know, Google Search Console contains an abundance of information and data relating to how Google sees and ranks your web properties. But for all the insights it can deliver if you take the time to dig around, it takes a lot of mental bandwidth to keep on top of all the relevant information in there. If you happen to be restructuring your website, producing content at a high rate, or juggling multiple web properties, the information overload compounds. So - what to do?

If you’re running a business, customer service is king. To keep your customers happy, you need to ensure that your team is meeting their needs and expectations at all times. But how do you know if your team is delivering the level of service your customers demand? That’s where service level indicators come in. Service level indicators (SLIs) are the metrics used to track the performance and reliability of your customer service team.

In the realm of B2B tech, your business's success hinges on staying ahead of emerging trends–which rapidly change, and change how entire industries operate. B2B tech, or business-to-business technology, encompasses an extensive array of tools and solutions geared toward streamlining processes, enhancing efficiency, and propelling growth. As technology continues to advance, understanding the current state of B2B tech becomes pivotal.

Transform your team's productivity with the Top Goal approach. Learn how to prioritize and encourage your employees to conquer daily objectives. Embrace digital tools for seamless progress monitoring and heightened efficiency.

Companies use various business planning tools and frameworks, but none are as simple and evergreen as a simple SWOT analysis one. It’s a quick and effective way to analyze a company, process, individual, or strategy by looking at important internal and external factors at play. Given the frequency of use and the number of use cases, it’s smart to have a ready-to-use SWOT analysis template for your business.