Teams | Collaboration | Customer Service | Project Management

%term

Top 9 Tools for Tracking Idle Time in Hybrid Teams

Do you ever wonder if your remote or hybrid teams use their work hours effectively? Are they staying active or wasting time? It’s hard to know for sure without constantly checking their tasks, but that can feel like micromanaging. At Workstatus, we’ve faced the same challenges while growing our own remote team. Our solution is idle time tracking software.

The Ultimate Guide to Agile Methodology - Everything to Know and Tips

Agile is like that friend who insists on taking the scenic route but ensures you soak in every detail along the way. It’s all about taking a large project and slicing it into bite-sized pieces, making the journey of development an iterative and enjoyable adventure.

Erlang C Calculator for Call Center

The Erlang calculator is an essential tool for call center managers to accurately forecast staffing needs based on call volume. With this calculator, you can determine the optimal number of agents needed to provide efficient service to your customers. Try the call center Erlang calculator and streamline your call center operations!

SWOT analysis: Examples and templates

A SWOT analysis helps you identify strengths, weaknesses, opportunities, and threats for a specific project or your overall business plan. It’s used for strategic planning and to stay ahead of market trends. Below, we describe each part of the SWOT framework and show you how to conduct your own. Looking for a way to separate your organization from the competition?

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication, knowledge sharing, productivity, and overall employee well being. This is particularly true for customer support teams, where fast paced environments, conflict resolution, and customer engagement shape day to day operations.

Jira Align Product Overview | Jira Align Product Demos | Atlassian

Jira Align connects the work that IT, Dev, and business teams are doing with the organization’s goals and objectives, enabling executives to fund, manage, and execute their portfolio of projects with an outcomes-based approach. Watch this short overview video to get a deeper understanding of why companies use Jira Align to power their enterprise agility.