Teams | Collaboration | Customer Service | Project Management

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Project management software and tools: Your best picks for 2023

Project management software connects teams, enabling everyone in the organization to prioritize the work that matters most. Software that fosters this type of high-level collaboration is essential for most companies. But at a glance, many of the tools organizations use have seemingly similar features. Use our guide to narrow down your choices and understand which tools are best for different types of companies. If you manage work, you’re a project manager. But that wasn’t always the case.

6 tips for managing Customer Support remotely

If you manage a Contact Center and work fully remote or hybrid, then you will have already learned that the typical setup of an in-person Contact Center just won’t cut it anymore. The biggest challenge facing most remote teams is communication, you don’t have everyone in the same room or even on the same time zone. When it comes to managing, motivating and monitoring a distributed Customer Support team, adopting a remote-first approach to communication is crucial.

Monitoring and Diagnosing AVD

In this overview video, we'll be walking you through monitoring and diagnosing Azure Virtual Desktop utilizing CloudReady Synthetics and Service Watch. With a large number of organizations moving towards virtual desktops for end users, it is critical to have the right monitoring in place. Performance issues and outages can greatly impact the end user productivity and cause frustration due to a poor user experience.

Unlocking Productivity through Employee Autonomy

Employee autonomy, the practice of granting employees the freedom and independence to make decisions and take ownership of their work, has gained significant attention in modern workplaces. Understanding the concept of employee autonomy is the first step in unlocking productivity and creating a more empowered workforce.

Automated Process Workflows: Why They Matter and Key Elements

When it comes to creating automated process workflows, there is no shortage of tools on the market. StartingPoint is a great example of a workflow automation platform that makes it easy for even the most non-technical users to create automated process workflows in just a few simple clicks. ‍ The real magic happens when you define a sequence of tasks for the tool to follow, achieving a specific goal with machine-like efficiency and precision. ‍ ‍

Freehand joins the Miro team

I’m excited to announce that Miro has acquired Freehand, the visual collaboration platform. At Miro, we believe that organizations on the forefront of innovation are radically focused on accelerating time to market and ensuring continuous alignment with customer needs and company strategy. More than 60 million users and 200,000+ organizations worldwide count on Miro to develop strategy, design new products and services, and manage processes through the entire innovation lifecycle.

The Ultimate Showdown: Product Manager vs. Project Manager

Get ready to witness the epic clash between Product Manager and Project Manager – the titans of business and tech! In one corner, we have visionary product managers, armed with boundless creativity and market expertise. Their mission is to captivate customers with innovative products and shape the future. In the other corner, we have masterful project managers, skilled in flawless organization and expert execution. They ensure projects are delivered on time, within scope, and within budget.

The Roblox dilemma: Employees face tough decision amid return-to-office policy

Roblox, the renowned online gaming platform, has recently unveiled its new hybrid work model, urging its employees to mark their presence at its San Mateo, California headquarters on Tuesdays through Thursdays. In a surprising turn of events, employees opting against this new setup are being extended a severance package. This strategic move positions Roblox among a growing number of large firms shifting away from complete remote work.

Your ultimate guide to sales project management

Does your sales team need project management? You may have wondered this before (or maybe it hasn’t come up). Either way, there’s a strong argument for managing sales projects just like you would any other agency deliverables. If you want to set your sales department up for big success, using traditional project management principles may be the strategy you’re looking for.