Teams | Collaboration | Customer Service | Project Management

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5 ways to increase citizen engagement

Citizen engagement sounds familiar yet elusive. It’s not a wonder since it includes different methods, examples, and actions. Since every country has a different political system, there are radically different opportunities and resources to engage citizens. Encouragingly, governments across the world are digitalizing their public services in increasing numbers.

What are SMART goals? Examples and templates

Vague goals that lack clarity are often left undone, even if they have great potential. Transform fuzzy objectives into attainable goals with the SMART goals framework. SMART is an acronym for specific, measurable, achievable, realistic, and time-bound. In this article, we'll dive into why each element of the SMART goals acronym is essential and how to apply them to your own goals. Every team that’s accomplished something phenomenal first had to set goals to get there.

5 Service Level Agreement Metrics to Track Service Fulfillment

Are you already keeping a close eye on Service Level Agreement (SLA) metrics? As part of your IT Service Management (ITSM) strategy, these metrics help you not only meet but exceed your service delivery goals. Following the age-old rule of service delivery, “The customer is always right,” organizations worldwide strive to provide efficient service to their customers, clients, or internal stakeholders.

How to Send Firebase Notifications to iOS Devices Using Courier

Firebase offers useful SDKs for both iOS and Android apps. It provides database services, analytics, and push notification tools. It also works with most programming languages, including Swift. If you're reading this article, you've probably already come across Firebase and its Cloud Messaging tool, which can be used to send push notifications to both Android and iOS devices.

Why & How To Monitor Employee Web Usage

They’re harnessing the power of employee monitoring software. This isn’t just a trend; it’s a thriving market. With an expected Compound Annual Growth Rate (CAGR) of 12.1% through 2026, employee monitoring is poised to redefine how companies ensure productivity and privacy in the digital age. But why is this strategy becoming so widespread, and how can you implement it in your workplace? The answer lies in understanding the importance of monitoring employee web usage.

Worried a remote employee isn't working? 8 ways to know

When you manage an in-office team, it’s relatively easy to tell if an employee isn’t doing their job. You can simply stop by their desk or set up in-person check-ins. However, monitoring remote employees isn’t quite as straightforward. At Time Doctor, we’ve been growing our remote team for over a decade. We’ve learned a few things about encouraging remote employees to stay focused while giving them space to do their jobs.

TikTok employees voice frustration over return-to-office tracking system

TikTok employees in the United States have expressed frustration and concern following the company’s introduction of a tool for monitoring office attendance and the imposition of disciplinary measures for non-compliance with new in-person work mandates. The move is part of an unconventional effort to encourage employees to return to the office, employing custom data-collection technology.