Teams | Collaboration | Customer Service | Project Management

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Miro's new solution for Google Meet and Jamboard users: Introducing our app for Google Meet all-in-one devices

We’re working in lockstep with Google Workspace to build a robustly integrated and feature-rich visual workspace experience to help customers adopt Miro in hybrid environments, or as an alternative to whiteboarding in Jamboard. Bringing together the power of Google Workspace and Miro’s visual workspace for innovation ensures customers can seamlessly transition their work and can continue to create the next big thing.

Business expert Dorie Clark weighs in on Zendesk's CX Trends 2023 report

Business leader @DorieClark says she would happily trade her business to a company that provides an excellent customer experience, and she's not alone. 🥳 70% of consumers spend more with companies that offer premium customer experiences, which is a huge opportunity for companies that "put a stake in the ground and do something different," as Clark says.

Roadmap Reveal: How Rocket.Chat v6.5 Grants You More Choice

Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔

Rethinking monitoring: A fresh approach for modern teams

For the last 40-50 years, forward-thinking organizational leaders have been working hard to reform top-down organizations into places where democracy and collaboration set the pace of progress. Employee empowerment has become non-negotiable. However, one area that has been slow to transform is employee monitoring. It’s only since Time Doctor recognized the need for employee-friendly monitoring that things really started moving in the right direction.

The next big release in Zendesk AI: a leap into the future of customer and employee experience

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimised with AI – but not all AI solutions are tailored to customer experience.

From Paper To Digital: The Evolution of Employee Time Sheet Management

In 1913, the concept of tracking hours in a professional setting took a significant leap forward, thanks to Reginald Heber Smith, a lawyer with a vision for greater organization. To enhance efficiency and accessibility in his law firm, Smith introduced the practice of recording hours worked on cases, a method that later became known as “billable hours.” This innovative approach transformed the legal industry and impacted various professionals, from independent contractors to freelancers.

Reclaiming Our Stolen Focus in the Digital Age

Explore the modern "attention crisis" dissected in Johann Hari's "Stolen Focus" and discover actionable strategies for individuals and workplaces to combat digital distractions. In addition, discover how monitoring remote workers productivity and timekeeping for remote employees can help keep distractions at a minimum and productivity at it’s highest.