Teams | Collaboration | Customer Service | Project Management

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Employee recognition: The secret to overcoming talent shortages (ebook)

In today's competitive business landscape, the demand for skilled talent often outweighs the supply — and companies are facing an unprecedented challenge to attract and retain top-notch talent. In this quest for the best, businesses are increasingly turning to employee recognition as a strategic tool to stand out from the competition and foster a motivated and engaged workforce.

How to use CRM data to create amazing customer experiences

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.

Mattermost Pro Tips: Using emojis to improve team collaboration

When technical and operational teams work together in the same physical location, it’s easy for employees to communicate and understand each other because things like body language, facial expressions, tone, and enunciation provide additional context to the words that are being said. Unfortunately, such context clues don’t inherently exist in text-based communication; it’s not uncommon for two different team members to read the same sentence and take away different meanings.

10 Discord alternatives for effective communication

Among numerous communication tools, Discord has established itself as a go-to platform for many communities — especially for gamers and content creators. But as we step into an era where data security holds an insurmountable weightage, the 'one-size-fits-all' approach of Discord doesn’t work. In fact, it emerges as a pressing concern for senior leaders in IT Infrastructure, security, and enterprise governance spheres.

The Total Economic Impact of Jira Service Management | Jira Service Management | Atlassian

Exploring ITSM solutions to seamlessly connect your Dev, IT, and business teams across your organization? Learn about the Total Economic Impact™ of Jira Service Management in this commissioned study conducted by Forrester Consulting on behalf of Atlassian.

OneDesk - Archiving & Auto-Archiving

Learn how to archives tickets, tasks and projects, how to view archived work, as well as automatically archive work. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Google Workspace Alternatives

In our modern, rapidly digitising world, collaboration tools have catapulted from being a luxury to a necessity. Google Workspace—previously G Suite—has been a prevalent choice for businesses worldwide. However, in a digital age marked with intense competition and diverse needs, it's beneficial to survey alternatives that could better match your unique requirements.

Unusual Activity Report: Boost Remote Work Accountability with AI | Time Doctor Feature

Introducing Time Doctor's new feature: the Unusual Activity Report. This innovative AI-driven tool is designed to maintain transparency and accountability in remote work settings. It analyzes keyboard and mouse activities to identify and highlight any unusual or non-standard behaviors, ensuring the protection of productivity levels. The feature is adept at detecting attempts to bypass time tracking mechanisms, such as with mouse jigglers.