Teams | Collaboration | Customer Service | Project Management

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Lisa Schwartz on How to Train Help Desk Staff and What's Next in ITSM

Knowing how to train help desk staff effectively can make all the difference in delivering exceptional IT services. In the ever-evolving landscape, where technologies, methodologies, and customer expectations constantly change, proficiently trained help desk teams emerge as the central pillar supporting an organization's IT Service Management (ITSM) strategy.

Top 7 Push Notification APIs

Most people who interact regularly with smartphones and tablets are familiar with what a push notification is. They want their calendar application to post an alert to their mobile or desktop interface, for example, whether or not they have the app open or their screen locked. If they want to change when, how, or if they receive notifications at all, they simply adjust those in the application settings. For app developers, push notifications are a great way to keep users engaged with a product.

Skills-Based Hiring: The New Age of Recruiting

It’s hard to believe that we’re already almost halfway through the decade, but as we approach 2023, it’s important to take a look at the trends that will shape the workplace. As well, as how better you can adapt your work practices to the future! Experts agree that five key trends will have a big impact on how we work over the next few years. From advances in technology to changes in how we value work-life balance, these trends will affect every aspect of our professional lives.

10 best open source live chat solutions to engage your customers

Yes, you know all about live chat and its advantages. But what makes open source live chat so different and how can it help you serve your customers better? Today, live chat has become a staple in customer service. Customers can send their inquiries via a simple chat widget on a website and can get a swift response from the team. However, as every business is unique, it may require a custom live chat for their needs.

Preparing the Remote Work Mindset for Future Disruption

Facing accelerating changes and future disruptions? Dive into strategies to fortify your remote work culture through upskilling, embracing automation, and adopting agile practices. Equip your team for success with the tools needed for remote work. Prepare for what lies ahead and act now to future-proof your workforce!

10 Best Flowchart Software Tools to Use in 2023

Flowchart software makes things easier for everyone on the team. With it, you can: The catch? There are diverse types of flowchart software available today. Selecting the right one can make all the difference to your success. In this article, we will look at the 10 best free flowchart software you can try in 2023 (and beyond).

From MIRC to Slack: The Evolution of Digital Collaboration Tools

Explore the transformative journey of digital collaboration tools from the early days of MIRC to modern best remote communication tools like Slack and Microsoft Teams. Witness the revolution of communication, collaboration, and workplace dynamics over the decades.

Time Champ's Chrome Extension and Integrations for your Project Management Tools

Are you tired of juggling multiple projects and struggling to keep track of your time and tasks? Look no further! With Time Champ, you can revolutionize your project management experience with your favorite project management tools like Jira, Azure, Trello, and Basecamp. Time Champ is your ultimate time and activity-tracking companion. This single tool simplifies project management by monitoring your activities and tracking the time you spend on each task. Say goodbye to manual time tracking and hello to productivity!

Building Strong Bonds Remotely: Fun Ways to Connect a Remote Team

In today's business world, more and more companies are having their employees work remotely. This means people can be flexible with their work, which is good, but it also brings some problems. One big challenge is ensuring that teams of workers far away from each other can still work well together and get along. In this article, we will look at ways to help teams bond and work together nicely, even when working from different places.