The BPO industry is booming, but many outsourcers still need help growing their company. Scaling beyond 1,000 seats is something that relatively few BPOs achieve, but it’s entirely possible as long as owners are prepared to take risks and persevere with a growth-focused approach. This article will explore why BPOs find it so hard to scale.

The burning question is posed by many. Slack, a robust team chat platform, has established itself as a dominant force, facilitating seamless and imme­diate interactions among colleague­s, regardless of their ge­ographical location. However, like any tool, Slack has its limitations. One of the key limitations is the inability of white labeling. This becomes a significant concern for businesses that aim to maintain a consistent brand identity throughout their operations.

Considering hiring a virtual assistant? Let’s delve into the compelling benefits they can offer your business. Recent surveys indicate that organizations employing virtual assistants save an impressive 8 to 10 hours weekly. This substantial time-saving allows businesses to channel their focus on pivotal strategies and crucial decision-making processes. The foremost advantage of having a virtual assistant is the invaluable time you reclaim.

Canned responses are a must-have tool for any help desk system. Canned responses are pre-written responses you can use to reply to questions and issues received from your customers. Canned responses can make your agent’s life easier and save your company time and money. When done effectively, canned responses can also boost your customer support. In today’s article we will go over canned responses, their benefits, as well as examples and best practices for using them.

Ever wondered why some projects seem to glide effortlessly to success, while others seem to hit every bump in the road? The answer might lie in the power of benchmarking. As the legendary management consultant Peter Drucker once said: “What a business needs most for its decisions — especially its strategic ones — is data about what goes on outside it. Only outside a business are there results, opportunities, and threats.”

Insurance fraud is a costly problem for the industry. Find out how remote employee tracking tools can help insurance companies identify suspicious activity and prevent fraudulent activity from within.

Have you considered what your workdays would be like if you had a personal productivity manager who could make work incredibly productive and efficient at the same time? Buckle up, because we’re about to enter the world of AI-powered employee monitoring, where productivity meets technology in the coolest way possible.

With the introduction of new technology, companies are meticulously handpicking the best applications that could offer the most convenience as they fully embrace digitalization. When it comes to meetings, a leader naturally is Microsoft’s Office suite.