As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. You train them on understanding customer needs and how to demonstrate empathy so customers leave the interaction feeling seen and heard. Yet, a major challenge is the technology customer support agents use, which slows down productivity.

With the release of Rocket.Chat SIX and Rocket.Chat 6.2, the last few quarters of the year have been phenomenal. This quarter shows no signs of slowing down — Rocket.Chat 6.3 is now live! From support for a global Matrix network search to the much-requested Outlook Calendar integration, as well as the introduction of the ChatGPT app and a new style for mentions, there is much to delve into.

We understand that keeping track of time can be a challenging daily endeavor. At TrackingTime, we’ve got your back with AutoTrack, an innovative feature within our desktop app designed to improve the way you track and manage your time. Get ready to experience a solution that will boost your efficiency and hold you accountable like never before. Using AutoTrack you’ll say goodbye to manual time tracking and embrace effortless time management.

You can't have an agency event without Teamwork.com, which is why we attended Mirren Live 2023 back in May. Among the inspiring conversations and new connections, we had the privilege of meeting Olivia McCormack, VP of Business Development at Tag and a loyal Teamwork.com user. In this customer Q&A, Olivia delves into her agency journey, sharing her passion for #agencylife and how essential Teamwork.com is for keeping Tag organized and efficient. Tag has been a Teamwork.com customer for 9 years!

Today, in the relentless pursuit of enhanced productivity and operational efficiency, the strategic management of employee attendance emerges as a pivotal factor in attaining organizational goals. Ensuring the consistent and punctual presence of your workforce is imperative for maintaining seamless operations. However, the conventional manual tracking of attendance proves to be both time-consuming and prone to errors.

Hiring freelancers is a great way to get specific tasks done for your business without committing to hiring a full-time employee. However, finding the right and hiring freelancers can be tricky. After the hiring process, manage them effectively to produce quality work for you. The article will explain steps to use Upwork to hire freelancers and manage them to stay on task and complete your projects. Let’s get started!

Believe it or not, ethics and employee monitoring go hand in hand. It is a highly debated topic among employers and employees alike. In this article, we're exploring all aspects of ethics in employee monitoring.