Teams | Collaboration | Customer Service | Project Management

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Better conversations with Zendesk bots

Customer expectations are changing – shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps. Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That's why businesses are looking for ways to introduce bots in customer conversations.

How to Introduce Yourself During a Presentation?

Imagine this scenario: you are about to present to a group of people you've never met before. As you take the stage, all eyes are on you, and you feel a wave of nervousness wash over you. The first thing you need to do is introduce yourself, but how do you do it in a way that captures their attention and leaves a lasting impression? Introducing yourself during a presentation can be daunting, especially if you're not used to speaking in front of a large audience.

What is Computer Tracking Software?

Computer Tracking Software is a form of electronic tracking tool that includes the process of tracking and recording a user’s activity on a computer network. The software is generally used by employers to track employees’ productivity, attendance, data movement, malicious messages, potential insider threat activity, work behavior, and engagement at the workplace. Such computer tracking software works wonders for office, remote and hybrid workforce. Take a Free Trial.

Mattermost Boards How-to: Sprint Planning

Mattermost Boards is an easy-to-use and lightweight tool to manage your backlog, plan your sprints, and so much more! Create fully customizable boards to track tasks and bugs. Boards are updated instantly as soon as any changes are made, so your teams can stay in sync with a single source of truth. For teams looking for a lightweight open source alternative to Jira, Azure DevOps, or Asana to manage Agile workflows, Boards is a great choice.

HP uses Miro to help hybrid teams collaborate and create sustainable behavioral change

HP Inc. (formerly Hewlett-Packard) provides products and services across a range of sectors worldwide. With over 80 years in the industry, HP inspires meaningful progress in climate action, human rights, and digital equity through its portfolio of personal systems, printers, and 3D printing solutions. HP continues to innovate and adapt its products to the changing work climate through sustainable tech and software to support hybrid work.

The UK's Online Safety Bill undermines everyone's safety

As a UK-headquartered company, we’re perhaps the most concerned of all the companies signing the open letter that urges the UK government to radically rethink the Online Safety Bill. As currently drafted the Bill forces messaging services to break their end-to-end encryption by implementing third party scanning of decrypted content, completely undermining the security that end-to-end encryption offers.

Customer Story: Next Phase Electric uses Zoho Projects to improve operational efficiency

Next Phase Electric, a California-based electrical contractor and solar installer witnesses clarity over their 3000 projects after adopting Zoho Projects. Since switching to Zoho to manage its projects, the company has achieved more organized operations and clearly-defined processes. Documentation, email notification, intuitive layout, and quick support are the other reasons why the team at Next Phase Electric loves Zoho Projects.

How to use (and improve) Slack for project management

As of this 2019 GP Bullhound report, Slack was one of the fastest-growing software-as-a-service (SaaS) companies in history, reaching an annual average recurring revenue of $400 million in less than five years. Then the pandemic hit, and with that — well, you’ve probably seen the memes. Slack went from one of the leading business collaboration tools to a household name that remote workers everywhere rely on to stay connected to their teams.

Intch and Miro: How to Build an App Remotely

Imagine building a house with a fully remote team. It may seem impossible, but it’s not — as long as you have the right tools. The same goes for the app development process. And at Intch, we believe Miro is the essential piece that brings us all together to develop our AI-powered business networking app. Building our product is a cross-functional process that involves a diverse, globally-distributed team.