Struggling with your agency's resource management? With so many resources to juggle for any given project (from assigning tasks to staying on budget and on deadline), it's no surprise. Enter resource management software: a valuable tool that can help you make the most of your available resources for each project. However, despite the benefits offered by resource scheduling tools, only 23% of businesses surveyed in 2020 report using them — which seems like a pretty major gaffe!

Are you one of the many people wondering how to use Zoom? Well, you’re not alone! In fact, according to Zoom’s Q4 2021 report, their platform had over 467,100 customers with more than 10 employees. So, chances are, you’ll be using Zoom at some point too! But, before you dive into the world of virtual meetings, let’s answer some basic questions. What is Zoom? Who created it? And, when was it first used?

Any customer support team receives a range of customer requests throughout the day. These can include requests for adding new users, “how-to” questions, password retrieval, and more. The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request.

As the April 15 tax deadline is fast approaching, what better time to help companies identify a quick and easy route to auditing their internal communications? Here’s how and why to do this without delay—and repeat regularly.

Is managing the workforce a daunting task for you? With the right workforce management software, you can become a master of it. We know several workforce management tools are available in the market, each offering unique features and benefits. However, choosing the right one that suits your business needs is not a simple task. Let us help you with the process of choosing workforce management software that suits your needs.

Ticket triage is a central process of all service desks: when something goes wrong, it must be solved. It is at the heart of every support team's work and is related to what ITIL describes as Incident Management. Well implemented, triage can save time and help deliver consistent IT services, which is a main goal of all high-performing organizations. Complete service desk solutions include different features, such as automation, to triage support tickets simply and quickly.

Every month, we invite agency experts from around the world to share their advice on some of the toughest questions facing the industry. Teamwork’s Head of Partnerships and webinar host, Logan Lyles, was recently joined by Databox CEO, Pete Caputa, to discuss how agencies can use a 5-part framework to increase their margins–a hot topic in today’s macro environment.

Do you flounder to stay productive and manage your time effectively? With different tasks and uncontrollable distractions vying for our attention, staying focused and getting the job done is hard. But fret not because there is a solution to help you optimize your time and increase your productivity: task batching.