Teams | Collaboration | Customer Service | Project Management

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Now Available: craft.io's Product Portfolio Management Solution

While Product Managers are responsible for the strategy and progress of individual products or product lines, product executives have a different responsibility. They need to set the broad strategic direction for the entire organization, deciding which key initiatives are most likely to maximize performance and achieve strategic objectives.

Using Scrum Values Can Help Your Company Collaborate Better - Here's How

When it comes to the business world, things can change in an instant. What was once successful and profitable can quickly become obsolete. To stay ahead of the competition and maintain a strong foothold in the market, businesses must be willing to adapt and evolve with the times. Scrum can be useful in this situation. Scrum values are essential for businesses looking to succeed in today’s market. When a business neglects them, they risk becoming irrelevant and losing out to the competition.

7 Windows Productivity Tips you Can't Live Without

For most working professionals, improving productivity means decluttering their diskspace or downloading a slew of Chrome extensions. However, for those who work in the IT field, productivity is synonymous with maximizing every tool available to perfectly juggle between tasks. Since most IT professionals prefer Windows OS, we’re about to explore some handy Windows productivity tips to help you reduce distractions and optimize your workflow.

Customer Service Trends to Watch in 2023 and Beyond

Going into the New Year, businesses need to understand trends shifting their competition’s business and how consumers and clients engage with their vendors. In addition, with the landscape of customer service changing so much over the past few years, client expectations and the goals of the businesses that serve them are also changing. Many of these trends are responses to the noticeable economic and social changes happening worldwide, while others have remained consistent over time.

Top 5 Project Management Tools for Any Team or Project

Are you looking for the perfect project management tool? Look no further! We’ve hand-picked the top 5 tools that any team or project needs to stay organized and on track. From cloud-based platforms to task-tracking software, we’ve got it all covered. Read on to find out which tool best suits your project, and get ready to take your team’s productivity to the next level!

Pinaki Kathiari on gratitude and the power of employee recognition

What do you do when your left brain pushes you toward engineering, but your right brain aches for creativity? You meet in the middle, of course, which is precisely what Pinaki Kathiari did when he became the CEO of Local Wisdom, a New Jersey-based communications agency focusing on internal and external communications.

Innovative Strategies for Building a Strong Remote Team through the Power of Video

In today’s fast-paced business environment, more and more companies are turning to remote work as a way to increase productivity and reduce costs. However, with this shift comes the challenge of maintaining a sense of team cohesion and connection among employees who may not see each other in person on a regular basis. Remote team building is crucial to the success of any organization, and it’s important to find new and innovative ways to achieve this goal.

How to Fire a Client (Without Making It a Big Deal)

Firing a client will be your reality. Good businesses have standards, and you’re bound to run into people who don’t meet them. A client speaks horribly to one of your team members. A client approaches an employee and attempts to hire them outside of your services for additional work.

How to optimize the productivity of your technical and operational teams with Mattermost

Technical and operational teams must manage complex workflows and tools every day. But when it comes to supporting these critical processes, general collaboration tools often fall short. Learn how Mattermost supports technical processes for better team collaboration.