Teams | Collaboration | Customer Service | Project Management

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How to Start a Social Media Marketing Agency

Once upon a time, social media was used to share photos of your meals, blurry highlights from your night out with friends, and general life updates with your family. But then something magical happened. The influencer was born. All of a sudden, individuals with thousands and even millions of followers could post a photo wearing a certain sweater, and that sweater would sell out immediately. It wasn’t long before businesses took notice. Enter the age of social media marketing.

10 Productivity Improvement Strategies Companies Need To Try

Most everyone would like to think that they have great and, consequently, productive employees. However, studies show that employees are only productive for 2 hours and 23 minutes of their work day. While you might be blown away by that statistic, the truth is that employees can become very distracted by chatty co-workers, unproductive websites, and other workplace distractions. These issues are just the tip of the iceberg when it comes to improving employee productivity.

How to choose the best live chat customer service software for 2023

In this video, we reveal the top live chat features for 2023 to help you find the best live chat software. We also show you how live chat support can benefit your business and save costs. Why choose Zendesk? With Zendesk, you can add live chat and messaging to your website, mobile app, and social channels and provide 24/7 support with our no-code chatbot. Zendesk’s live chat software comes with a unified agent workspace that gives agents what they need to respond to customers, anywhere.

New Time Doctor breaks enhance time tracking accuracy and workday visibility

We are very excited to announce the release of a long-awaited feature – Time Doctor Breaks! Our newest feature enhances the already powerful Time Doctor reports with even more accuracy and clarity on how time is spent at your organization. Say goodbye to workarounds and manually adding up break times for your employees. We’ve made it simple for organizations to track different types and durations of breaks for all teams.

How to Foster Employee Connections When You Can't Stop for Donuts

Some years ago, I wrote a blog called Always Stop for Donuts. In it, I spoke about the employee experience and the impact of connection. In that blog, I touched on how to grow roots amidst the waves of change. Years ago, the formula for growing roots seemed simpler: connect with employees (people), know your stuff, grow yourself, take chances, never let off the gas (except to stop for doughnuts on the way to the office.)

7 Awesome New Features Craft.io Released in Q4, 2022

You don’t earn both the International SaaS Award for “Best Enterprise-Level SaaS Product” and G2’s “Best Est. ROI” badge just a few months apart unless you listen to your users and continuously make your solution more valuable for them. But we recently won both of these awards (and several others) for our product management platform.

Customer Service Experience: What it is and How to Improve It

The customer service experience is one of the most important aspects of a sales-driven business. When consumers have a good one, they are more likely to purchase again and to refer friends and family. This is all in addition to establishing a quality reputation as a business that takes care of those that work with them. Customer experience is different from good customer service, in any case.

Top 12 time tracking software for virtual assistants

Accurate time tracking can help a virtual assistant with client invoicing, project management, productivity tracking, and more. But there are many time tracking tools in the market, and you may need help to choose one that suits your requirements. In this article, we’ll explore the 12 best time tracking software for virtual assistants, their features, pricing, and customer ratings. We’ll also explain how to select a suitable time tracking tool and the benefits of time tracking.