Performance is a topic that managers frequently discuss. Some goals and targets need to be accomplished, both on an individual and a team level, to meet the overall aims of your firm. But how exactly do you evaluate a worker’s performance? You are aware that your team puts in a lot of effort, and it’s probable that you have data to back up this assertion. But is everyone focusing their efforts where they should be?
Project Management Knowledge Areas are the essential components of project management, which provide the basis for managing projects and achieving successful outcomes. A great starting point for project management knowledge is the PMBOK Guide. This article will review the ten recognized PMBOK knowledge areas and explain how they work together to form a project management system.
The time has come: you have been given the green light to organize a significant event for your company, one that will leave employees feeling motivated and energized. That’s fantastic! However, if event planning is not often part of your responsibilities, you might be finding yourself in a stressful situation.
Leads and lags in project management are simpler concepts as compared to the other concepts in the market. But if you are just starting off, this might be very confusing for you, majorly when used as a network diagram, etc. The market requests and business needs are noticeably growing and expanded continuously over the decade. This growth is causing technological advancement in the industry.
Companies who are interested in increasing their operational efficiency are aware of the direct effect it has on revenue, earnings, and levels of customer satisfaction. According to the findings of the Annual Global CEO research, 72% of 1,400 global CEOs said that to increase their revenue, they prioritize and rely on operational efficiency.
Measuring your Net Promoter Score (NPS) is the most effective way to gauge customer satisfaction. NPS dates back to 2003, when Fred Reichheld, a partner at Bain & Company, introduced a novel way of measuring how pleased your customers are with the products and services you deliver. If you’re unfamiliar with NPS, this guide will help you understand what NPS means and how you can use NPS for your business growth and to improve customer satisfaction.
A customer service management platform is a software platform that provides a variety of tools, information, and workflows relating to customer service and the customer experience. It goes beyond the functions of a more basic ticketing system while still offering the vital functions that those systems provide. A CSM platform will enable you to manage better relationships, boost productivity and improve the customer journey.
