The tier 1 help desk is one of the most essential aspects of effective IT support. Done well, it can engage with end-users, and act as a single point of contact for colleague faults, requests, feedback, and questions, as well as an escalation point to other services. Even though it's only the second layer in the 5 levels of IT support, all too often the tier 1 aspect of support is overworked and underappreciated. So it's time to change that!

When it comes to planning and scheduling meetings, most people rely on their intuition. However, this approach may not be the best way to go about things. In fact, using intuition alone can lead to disastrous consequences when it comes to meeting planning. That’s why it’s important to use an agenda planner or a project management software to help you with this task. Here are five tips on how to design and schedule a meeting agenda with these tools.

Does business productivity matter? Is it important to improve your workplace productivity? Does improved productivity enhance organizational growth and revenue? Why do businesses have to focus on employee productivity? How does productivity contribute to business growth? Why is productivity important to businesses? All these questions state that improved and increased productivity leads to measuring the overall efficiency of a company and its team.

Email localization is a strategy to effectively raise brand recognition, increase subscribers, and boost sales. It translates email marketing campaigns into clients' local languages and cultural contexts, but encompasses much more than just translating message headers and subject lines. International email marketing isn’t as complicated as it seems.