InvGate Service Desk has a brand new Request View to improve our users' experience — while keeping all the details service desk agents need to process tickets right at hand. At InvGate, we’re always looking for ways to improve our UX/UI to provide our users with a better experience. And that means listening to their feedback and turning it into action. This is why we improved the Request View in InvGate Service Desk.

Oracle NetSuite is an integrated cloud software suite with project accounting, eCommerce, and other specialized business features. It offers NetSuite solutions like NetSuite Professional Services Automation (PSA), NetSuite SuiteSuccess, NetSuite Openair, NetSuite ERP (Enterprise Resource Planning), etc. One of its main features, time tracking functionality, is a part of NetSuite Professional Services Automation.

Developer productivity metrics are an important part of any engineering team’s growth and improvement; the right metrics can help you better forecast project timelines, understand where to allocate resources, and manage your team’s workload. But measuring developer productivity has been challenging, and, when incorrectly applied, can seem to all but wring every last line of code from overworked developers.

For anyone involved in project management, resource management is a crucial skill to learn. It’s how you ensure that you have the right resources to complete the project — but even more than that, it’s how you ensure that those resources don’t go to waste over the course of the project.

Looking for the right help desk software for your small business? Small business help desk software is designed to meet the service needs of small teams. The right solution allows your team to centralize your support channels, organize tickets, prioritize issues, and overall delight your customers. This article covers some considerations to make when choosing a help desk solution and why OneDesk fits the needs of your small business.

Mavenlink is a project and resource management tool offering real-time time tracking and team collaboration features. It automates tasks, like report and Gantt chart generation, as well as provides actionable insights on projects for businesses of all sizes. One of its popular features is project time tracking which lets you track time spent on each project. In this article, we’ll explore this Mavenlink time tracking feature, how to use it, and its two drawbacks.

When the pandemic hit, organizations struggled to support a workforce in upheaval. According to one McKinsey study, companies were experiencing an innovation crisis. Ninety percent of executives believed that the pandemic would fundamentally change the way they do business – and just 21% felt equipped to pursue new growth successfully. Now more than ever, executives are prioritizing innovation-led growth, aiming to draw out sharp, creative ideas to shape the future of doing business.

Today’s knowledge workers are drowning in…well, knowledge.

So, you’re looking into a career in product operations. Smart move. Product Ops roles are quickly becoming must-haves in both large enterprises and growth companies beginning to scale. A May 2022 LinkedIn job search for “Product Operations manager” returned more than 7,000 open positions in the European Union, and 69,000 openings in the United States. In this post, we’ll discuss why the product ops profession has become so popular with businesses in all industries.