Teams | Collaboration | Customer Service | Project Management

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Must-Have Digital Marketing Agency Tools in 2022

Are you looking for tools to improve your marketing results? There are many solutions on the market that you may consider using for a digital marketing agency. But how do you choose the best one? Just for you, we have prepared a list of 9 digital marketing agency tools that are absolute must-haves. Check it out!

Freshdesk Time Tracking: Steps, Limitations, 5 Alternatives

Freshdesk is a feature-rich and easy-to-use customer support management tool. Along with useful features to manage customer service operations, Freshdesk offers native time tracking functionality to track your agents’ work hours. So how does Freshdesk time tracking work? In this article, we’ll explore Freshdesk time tracking in detail. We’ll also look at its limitations and share five powerful alternatives to track time on Freshdesk.

How to democratize ideation in your organization - and why it matters

Look at any desktop or in any junk drawer and you’re bound to see a stack of Post-It Notes. You may be surprised to learn that the idea for Post-It Notes wasn’t born out of endless focus groups or relentless brainstorming sessions, nor to fulfill a high-level corporate strategy or objective. Rather, a couple of curious employees at 3M are responsible for creating what has grown into one of the company’s most recognizable products.

What We Learned at CXFS 2022: Netomi's Top 5 Takeaways and Insights

Last week, customer experience (CX) executives from around the world gathered in Boston for CXFS: Customer Experience for Financial Services to discuss the latest in CX design, innovation, culture and strategy in financial services. Several of us from Netomi attended these two days of thought-provoking sessions about digital transformation in the financial services world, and, like sponges, absorbed the content, nodding our heads along the way.

10 best employee communication software & apps in 2022

An employee communication software makes communication more effective whether an organization manages remote or on-premise employees. There are several employee communication apps (besides messages, emails, and phone calls) to make team communication and collaboration easier. However, this also poses challenges to the employer – they have less control over data security and privacy.

How Does Investing In AI Pay Off In Your Financial Services CX?

Today, nearly 9 in 10 Americans use digital apps and services to manage their finances – a 52% growth rate from 2020. Along with this digitalization of financial services, the unbundling of services and a shift from working with one bank to using various apps and services for different financial needs is on the rise.

Time Tracking Tools for Business

“Time isn't the main thing. It’s the only thing.” This quote by Miles Davis aptly summarizes the importance of time management in an entrepreneur's life. While there are thousands of time-tracking tools available on the internet for every purpose you could think of, finding the right one that suits your needs is quite a challenge. Given the pros and cons of each one of them, it’s quite a time-consuming (pun intended) exercise.

How to Hire a Virtual Assistant in 8 Steps & Get Your Money's Worth

You are living your dream at last as an entrepreneur – doing what you love, exercising complete control over your work, and being answerable to no one but yourself. But at times, does it appear like there are not enough hours in the day to get all things done? When your venture is young, spreading its wings can be tough in a sky of rising competition. In this context, it makes sense to have an extra set of hands in the form of a virtual assistant.

20 Virtual Assistant Qualities to Look for When Aiming to Hire a Great One

So, you’ve finally decided to take the plunge and hire a virtual assistant. That’s a great move if you’re looking for someone to help complete those mundane tasks that just can’t be automated. Not to mention, hiring a virtual assistant is affordable and will save you big in terms of opportunity cost. Now that you have decided to hire a virtual assistant, you may be wondering where to start.