Buying chat support software for the first time may be overwhelming, especially with the tedious buying process and the countless product options on the market to choose from. This guide will walk you through key factors when shopping for the best chat support software for your business.

It’s unfortunately common for promising startups to develop a product, stir up some hype on social media, but, lack a go-to-market strategy. This tendency to tackle issues that feel innovative and interesting, instead of the issues which serve a pressing market need, can cause business leaders to overlook the essential aspects that will dictate the success or failure of a product.

Working for the service desk, it's not all about the hard knowledge. Agents can expect to be employing some soft skills when communicating with end-users and the rest of the organization. But while service desk agent soft skills are often discussed, service manager soft skills can sometimes be overlooked. Managers need to deal not only with how to optimize their processes but how to help their team deliver the best service possible.

Globally, the cost of living is skyrocketing – in the US, inflation hovers near a 40-year high, topping Americans’ concerns for the country, while Canada’s official inflation rate rose at a 6.8% annual pace this past April, a new 31-year high. Prices for everyday necessities – food, shelter and gas – are on the rise, as the COVID-19 pandemic is driving up the costs of raw materials and impacting global supply chains.

Employees are the lifeline of any business. However, not all organizations are able to keep the best workers, and it hurts their company more than they think. Employee retention, or the capacity of an enterprise to maintain its current workforce, speaks volumes about the health and success of your business. This is directly tied to workforce satisfaction since a good experience usually leads to a higher intention of workers to stay.

Employees are the lifeline of any business. However, not all organizations are able to keep the best workers, and it hurts their company more than they think. Employee retention, or the capacity of an enterprise to maintain its current workforce, speaks volumes about the health and success of your business. This is directly tied to workforce satisfaction since a good experience usually leads to a higher intention of workers to stay.

Far away we left the notion that mothers can’t handle a top-notch job position, which was a ridiculous premise considering moms can easily manage a hyperactive 3-year-old! Nevertheless, we know there isn’t a working mom or woman out there who doesn’t want to know the secrets to success. How can we be great mothers and still have thriving careers? It seems like an impossible task, but it’s not! In this blog post, we will discuss some of the best practices for working moms.

Asynchronous work has become increasingly popular recently, as it offers several benefits for employees and employers. For employees, asynchronous work improves work/life balance and allows greater flexibility in when and where work is performed. For employers, asynchronous work can help to reduce costs and increase productivity. As a result, many businesses are now offering hybrid working arrangements, allowing employees to work remotely and in the office.

Customer support vs customer success – two terms that have been seen as the same function in some companies, while also operating as completely separate groups within others. While customer support is key to solving customer problems and producing great experiences, customer success is responsible for empowering customers, keeping them happy on your platform/ through your services, and bringing them back for more.