Teams can do more with their Salesforce records using digital-first apps and workflows.

Are you looking for the best time tracking software for architects? After searching high and low for the best time clock solutions for architects, we’ve come up with a definitive list of five for you to choose from. If you are finding it challenging to track employee time and measure profitability, you need an accurate time tracking tool in your corner to provide you with real-time data.

There’s an easy way to adhere to your established PTO policy, and a hard way. Most business owners, especially with an increasingly skilled labor force, have beefed up their PTO policies to make working for their businesses more attractive for highly competent employees. With this comes an increased necessity to accurately track PTO, something that businesses have to handle on their own since paid time off is not required by the FLSA (Fair Labor Standards Act).

The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another — from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Because of the weight customer service holds for your company, it’s vital that you have the right tools for the job.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...

They may be the most underrated component of a successful business.

The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when highlighting the increasingly fierce competition to attract and retain employees, the global pandemic has taken the challenge to a whole new level, so much so that one global survey of almost 1500 C-suite executives and board members has revealed the issue is now the number one concern for business leaders.

This month we’re doing it short and sweet! We’ve got a few usability improvements lined up for you that are small in scale but big in value if you’re an avid daily user of Scoro. Here’s what’s updated in Scoro.