Teams | Collaboration | Customer Service | Project Management

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Zendesk Tutorial: Analyze your business rules with rule analysis

It's no question that business rules are the heart and soul of an efficient Zendesk instance. However, managing your business rules can be extremely difficult, especially in a more complex use-case. Have no fear, for those on Support Enterprise, rule analysis can take the guesswork out of business rule management.

Proactive VPN Monitoring for the Hybrid Workforce

A VPN, allows remote employees to create a secure traffic connection to the corporate network. These connections essentially tunnel from a computer or mobile device through a VPN server, often through the public Internet. VPN technology has been around since the mid-1990s, but its usage is now going mainstream due to Covid. As Covid accelerates, it means new monitoring challenges for IT amid a high VPN adoption.

How CX leaders across industries can flex their agility

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. But last year, businesses of all types were forced to restructure business plans and adapt to a changed world nearly overnight. Suddenly, the value of agility became more obvious than ever. But agility isn’t just something you need during extraordinary circumstances like a global pandemic.

Outsourcing to China: Pros, Cons & Best Practices for 2021

Outsourcing to China is a strategy that has led several businesses to success. However, it can also lead to financial losses if done with insufficient information and poor planning. But, don’t worry! We’ll guide you through it. In this article, we’ll discuss the 9 key benefits and 4 major challenges of outsourcing to China. We’ll also go over a few steps you can take to outsource to China successfully.