Nearshoring, or the practice of moving your business to a nearby country, offers several benefits that can help boost your firm’s growth. However, you should determine if nearshoring is right for you before shifting your business operations. Fortunately, from Boeing to Whirlpool, there are many nearshoring examples to help guide companies who want to explore nearshoring.
You've heard them before. You might have even thought it yourself at one time. But be on the lookout for these 5 Customer Service fallacies ready to sink the unwary in 2021.
If you’re trying to complete a major project on your own, good luck. Nowadays, projects need every team in on the action. We know that siloed work doesn’t cut it. And without cross-team collaboration, what are you really doing to get projects done faster and more efficiently? Well, you’re probably not. We’re not trying to be harsh. In fact, a lot of workers take on the brunt load of a job to avoid putting pressure on other employees.
The past decade has seen a seismic shift in how employees view work. They expect it to fit in with their lifestyles, ambitions, values, skills, and individual personalities. The reality is that a positive workplace culture leads to high performance both individually and organisation wide. Businesses have evolved to create a culture change in the workplace by putting people first.
Not every quarantine trend has had a long shelf life—if you abandoned your sourdough starter eons ago, you’re not alone. But when it comes to customer service, some habits born out of the pandemic are here to stay. The Zendesk Customer Experience Trends Report 2021 found that 64 percent of customers started using a new support channel last year. Among them, 73 percent say they plan to continue using that channel this year and beyond.
From simple task management and smooth team communication to efficient knowledge management, the cloud offers valuable productivity tools that can help companies be more productive in their day-to-day lives, all for free.
As the COVID-19 pandemic swept the world and shifted the way many businesses work, physical annual general meetings (AGMs) became difficult to execute. Businesses had to adopt technology to maintain productivity even in flexible work arrangements. Yet, Hong Kong is no stranger to this. Hong Kong has always been proactive in adopting digital technology.
