By far, the most successful consulting companies are doing more than just operating at high efficiency. They’re actually well-oiled machines, working via a thoughtfully designed infrastructure that allows them to deliver on projects AND engagements in a way that other organizations simply cannot match. Therefore, if you truly want to be a successful consulting firm professional in a project-based business, there are a number of important things that you’ll definitely need to keep in mind.

Today we released Zulip Desktop 5.4.3, fixing a security issue: This release also includes the following changes since 5.4.2.

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step-by-step guide, you can incorporate a 24/7 support model in no time. That’s why we’ve put together this comprehensive guide on setting up 24/7 customer service. In this guide, we cover: What Does 24/7 Support Mean?

Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?

Looking for ways to manage your workload efficiently? Managing your team members and keeping track of their workloads isn’t easy. If you overestimate your team’s capacity or put too many to-do lists on an employee’s plate, things can quickly become messy. Workload management is a technique that can help keep your team performing at their best, even when resource numbers are limited and deadlines are edging closer.

You spent the whole quarter collecting data about your new website design. You tracked a ton of KPIs, from traffic fluctuations to bounce rates. It's time to show your manager the success of your redesign. How do you do that? With KPI reports. A great KPI report doesn’t just showcase the data you collected; it also presents an argument for the next steps your organization should take.

How well is your call center handling customer issues? Metrics like customer survey scores and average hold times speak volumes about your support team’s performance. But even data doesn’t always tell you the full story. To uncover the finer details of your call center performance, you’ll need a headset and a quick tutorial on call listening, or call monitoring.