When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

Workforce Analytics is the new master in the current world. In any section, data and data analysis are considered supreme. The reason is that it helps find critical workforce management solutions and simplifies the information. Data helps in understanding complex details and makes them easy to comprehend. The process of interpreting or communicating the data is called analytics. Analytics are critical in businesses.

To boost employee productivity, you need to know how to measure employee productivity. Without measurable employee productivity metrics, you won’t be able to see if your initiatives are working. You won’t know if your employees are becoming more or less productive.

Chinese overtime, a term that often perplexes both employers and employees in the United States, refers to a specific method of calculating overtime for non-exempt workers on a fluctuating workweek basis. This article delves into the intricacies of Chinese overtime, exploring its origins, calculation methods, and legal standing within the complex tapestry of US labor laws.

If you work in an organization with a vast customer base or intricate support operations, you know the critical role an IT service management (ITSM) ticketing tool plays. This intuitive system goes beyond mere automation, becoming the backbone of your support efforts ultimately benefiting the end-users.

Slowing down may seem unusual in today’s fast-paced corporate environment, but experienced executives know that taking a step back can allow for the evaluation and improvement of situations. Well-known individuals like Jeff Bezos have supported this thoughtful approach to decision-making, and studies show that intelligent people tackle complicated problems more slowly but accurately.

Have you ever wondered how Apple went from near-bankruptcy to $300bn+ in annual revenue? Or why Nokia was able to pivot its way through the smartphone era while Blackberry floundered? Or why Cisco routinely ranks top-five in the “Great Place To Work” list, and why 91% of staff feel their workplace is psychologically and emotionally healthy? It turns out these household names share a common trait that virtually any company can develop, regardless of size, industry or cash in the bank.

The last few years have seen the rise of the remote agent and remote work. Are these here to stay? What does the future hold? We examine the trends and benefits of employing remote agents, along with some of the challenges. The surge of remote work since the COVID-19 pandemic has created new attitudes toward employment. Forbes recently found that 98% of employees want to work remotely at least some of the time, showing just how popular flexible work environments are.