Workflow: How to track problem and incident tickets
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
August 2024
If you do one thing today, it's this
Registration now available for Miro's Canvas 2024! https://miro.com/events/canvas24/
Understanding Multi-Level SLA Essentials
Multi-level SLAs are key in service level management. As businesses aim for top performance, knowing how to use this agreement is vital. A strong service-level agreement sets clear expectations, making sure service performance meets customer needs. But why just one level? Multi-level SLAs offer more, giving customers experiences that boost satisfaction and loyalty. Picture a partnership where every service level is set, tracked, and checked. That’s what multi-level SLA strategies offer.
The Impact of Surprise and Delight Programs in Business
In the current business world, which is filled with competition, companies always look for new methods to be unique and make long-lasting relationships with their clients and customers. One tactic that's been getting a lot of attention lately is surprise and delight programs. These kinds of initiatives create unforgettable experiences by giving customers unexpected rewards, presents, or even experiences.
Top 7 Strategies for Effective Team Leadership Management
Organizational success hinges on effective team leadership management. To achieve common goals, leaders must inspire and guide their teams while balancing organizational needs with those of individual members. Achieving this requires clear communication, efficient resource management, and adaptability to evolving circumstances. Applying proven leadership strategies can enhance performance and foster a positive work environment for the team.
What's New: What we launched in August 2024
In our fast-paced work environment, finding ways to streamline processes and enhance collaboration is essential. That’s why we’ve been focusing on product and service innovations that make your experience with Miro even better. From action shortcuts in the Estimations app to Intelligent Templates for planning sessions, these updates help you and your team work smarter, not harder.
Freia Muehlenbein: How to pitch to WIN
Winning pitches is tough. Ghosting has become a common challenge, and even when you win, clients may be commissioning smaller pieces of the project rather than the full program. But that’s only part of the struggle - crafting pitch decks takes a lot of time and energy. Surely there’s a better way than packing slides with your best creative ideas. In this episode we tackle these challenges and introduce a strategic approach to pitching. The focus shifts from pitching tactics to showcasing value and ROI.
What is gaming chat? 5 top tools to choose from
With over 3 billion gamers all over the globe, online gaming has witnessed a phenomenal rise. Though the players are often perceived to be anti-social, in reality, they prefer to interact with like-minded individuals. Irrespective of the nature of the game, players look for robust communication channels to collaborate with fellow gamers. Traditionally, the in-game chat apps offered text-only messaging that limited communication outside the gaming session.
Build time-saving automations with ease using new enhancements to Slack's Workflow Builder
Cue the trumpets — building time-saving automations just got a whole lot easier! Take a gander at our new plug-and-play templates for Workflow Builder. You can even start workflows from actions in third-party apps. How’s that for convenient?
How to give effective feedback that builds team culture
A culture based on trust and continuous improvement using effective feedback is integral to the operations of The Southern California Cricket Association Youth cricket club. Hear from Coach Mumtaz Yusuf and his players, see them in action, and find out why they place such a high value on creating a culture of feedback to succeed.
Try these team building activities used by an improv troupe
Laugh along with the delightful improv troupe Bad Kisser as they demonstrate the team building activities that help them build trust, bond, and work better, together. Could you and your teammates... Mind Meld? Studies show that teams that take the time to get to know one another – and even play together – are happier and more productive.
Benefits of Using Free Email Signup Forms for Your Business
Effective communication with customers is critical to any business's success. That said, email marketing is one of the most powerful tools for establishing and maintaining a connection with your audience. It allows for personalized engagement and provides a direct line to your customers' inboxes. In this article, we'll examine why email newsletter subscription forms can be a real breakthrough for your business, enhancing customer loyalty and driving consistent traffic to your website.