We know what an effective work intake process should look like in theory—but that doesn’t mean it’s easy to achieve in practice. Dive into the six common snags teams run into during the work intake process, and discover how to tackle them head-on. In theory, a smooth work intake process shouldn’t be complicated: set clear guidelines, standardize requests, and use it all to effectively prioritize projects.

On average, a single distraction is enough to waste 4.8% of the workday. To be precise, a single distraction can waste a significant portion of an employee’s productivity. Should we learn more on figures, to realize the importance of employee productivity? Ok. On average, merely 23% of the workforce is engaged at work! Hence proved very well, how important is to monitor employee productivity is, in case you want to put your best foot forward in the business.

“Employee engagement” and “wellbeing” are often used interchangeably. That’s no surprise, seeing as they are so closely linked. But employee engagement and wellbeing are unique. Reciprocal, cumulative, and connected – but still unique. Understanding where one ends and the other begins is crucial to integrating these elements to maximize productivity without risking your best people burning out.

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

The idea that working overtime increases productivity has long been taken for granted in today’s hectic workplace. But this very idea is called into question by ground-breaking research from the business-to-business marketplace Expert Market. Their 2023 study, which covered 40 nations, sheds insight on the real relationships between productivity levels and hours spent.

As the tech industry undergoes constant changes, layoffs rise, shaking Silicon Valley to its core. Small businesses have emerged as a symbol of security and stability in this day and age where tech giants rule the business world, standing out in contrast to the quick-changing and fast-paced corporate environment. Despite the challenges they face, small businesses have managed to thrive and make a name for themselves, often becoming pillars of their local communities.

The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage non-essential procedures. In 1989, it was first recognized as a business strategy, and later, in the 1990s, it became a fundamental part of the business. One of the oldest yet popular mainstream business practices that allows companies to profit more from the global supply chain is outsourcing. Business process outsourcing (BPO) was booming then.

Productivity is essential in business. Organizations are finding ways to improve employee productivity in the current world of competition. However, they must remember employees’ well-being and satisfaction in achieving success. Technology has made it easy for companies to improve employee productivity. Post-COVID-19, companies have switched to working from home, where employees can work from their remote locations, and therefore, employee productivity tracking has become more critical.