Teams | Collaboration | Customer Service | Project Management

Latest News

What's New: What we launched in February 2024

This month we’re excited to announce a variety of releases that will accelerate your work in Miro. Say goodbye to manually styling your content — to complement last month’s Brand Center release, you can apply brand styles to diagramming shapes, too. If you’re a fan of Talktrack, be sure to check out new Talktrack reactions, which let viewers provide instant feedback to a recording with emojis.

Improving digital communication in healthcare in 2024

Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.

Why an Experienced Individual Contributor Fails to Become a Good Manager

Why Experienced Individual Contributors Fail to Become a Good Manager. In work culture, there is always a problem of work done not according to expectations. Especially with small organizations where processes either do not exist or are tailored due to ‘n’ of reasons.

Cisco cuts 5% of workforce in restructuring

The computer networking company Cisco has announced a significant reduction in its global workforce, which has had a ripple effect throughout the industry. This choice is part of a larger pattern wherein significant IT corporations have been reassessing their resources and strategy in response to economic difficulties. In this article, we explore the ramifications of Cisco’s workforce reductions and its proactive emphasis on artificial intelligence (AI).

How Does the New 5G Technology Affect Our Lives and Activities?

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

How does Survival of Business go Tough?

“No increase in Bill Rates, employee salaries are high or high operational cost, shrinking profit margins – No room to breathe”. In the current economic situation of volatility, businesses are having a hard time managing their margins to grow. The survival of a business is a constant challenge, shaped by a myriad of factors such as market dynamics, economic conditions, competition, and internal operations.

Phase-gate process in project management: What it is and how it works

It may sound like something out of a science fiction film, but the phase-gate process is a project management methodology that can offer a lot of benefits. It helps project teams break large projects down into checkpoints and milestones to ensure quality and viability before moving on to the next development phase. Of course, there’s no shortage of project management methodologies for client services businesses to choose from.

The essentials of building an effective team

It is literally impossible for every employee to deliver a ‘rockstar’ performance every workday. And no single individual can contain all the knowledge, skills and capacity required to achieve a company’s goals. You need effective teams—groups of people who can get along with each other, contribute meaningfully, pick up the slack as needs or availability changes, and keep each other accountable.

The evolution of employee performance management

Employee performance management, or EPM, has changed dramatically over the years. Gone are the days of simple performance reviews and in-depth systems that combine technology, ongoing feedback, and strategic alignment with corporate objectives. EPM has become a vital component in today’s dynamic work environment, driving organizational performance and flexibility as well as evaluating and boosting individual employee contributions.

Return-to-office surges, remote work remains resilient

The dynamics of the workplace have changed significantly as the globe tries to adjust to the post-pandemic environment. Even though lockdowns started four years ago, the work-from-home trend is still prevalent, albeit with changing subtleties. The latest “2023 Workplace Index” from Eptura explores this changing environment in great detail and provides priceless insights into how office dynamics and work culture are changing.