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Leveraging Advanced Analytics to Transform Insurance Customer Experience

Insurance industry is witnessing a significant transformation driven by advanced analytics. And with an increasing number of customers seeking personalized services and seamless experiences, insurers are under pressure to adapt. A recent study reveals that 68% of insurance customers expect their providers to offer tailored solutions, while 89% believe a smooth customer experience is crucial. Staying in sync with the transformation is a must for businesses in the insurance sector.

We attempted to streamline our product roadmapping process... Here's what happened!

Planning—while crucial—often becomes one of the least enjoyable aspects of Product Development work. It can create a lot of unnecessary “process noise” without truly empowering teams. The main thing to focus on when you want to improve this is to support meaningful discussions between teams and larger business units (which, at Miro, we call “streams”). Our recent experiments have revolved around exploring this very concept.

The Power of Time Management Goals: How to Set Them and Achieve Success

Do you ever feel like there never seem enough hours in the day? Are you constantly trying to juggle competing tasks and obligations? It’s a common feeling, but it doesn’t have to stay that way! Setting time management goals can help you make the most of your time and reach success. This guide teaches how to set effective time management goals and achieve success. Let’s get started!

Onboarding Workflows: Streamlining The First Step To Employee Success

When it comes to employee success, the power of onboarding workflows cannot be understated. If you've landed here, there's a good chance you're grappling with the challenge of assimilating new hires seamlessly into your organization. Sound familiar? ‍ ‍ Fortunately, this article delves deep into answering those concerns, and more. ‍ I've worked with industry leaders to refine and perfect the art of onboarding.

The Efficacy Of Productivity Analytics For Hybrid Workforces

Globally, a staggering 16% of the workforce has embraced remote work freedom. The traditional office-based 9-to-5 model has given way to a new paradigm in a rapidly evolving work landscape. Whereas an even more significant 62% have opted for the hybrid work approach, a blend of in-office and remote work. With this seismic shift, the need to evaluate and maximize productivity within hybrid workforces has never been more critical.

Amplify your purpose: A worksheet to identify your internal communications charter and pillars

Internal communications transcend the boundaries of emails and newsletters. Internal communicators become strategic allies when grounded with a solid foundation and guided principles — a communications charter.

Customer Service Week: 5 Ideas to Celebrate And Reward Service Desk Agents

When the calendar flips to October, it reveals a special occasion that deserves attention and appreciation: Customer Service Week. From October 2-6, 2023, this week is a tribute to the unsung heroes who are behind the service desk and go above and beyond to deliver exceptional customer experiences. This year's theme, "You Make the Magic Happen," adds a touch of enchantment to the celebration, emphasizing the pivotal role of service desk agents in creating memorable interactions.

Time Management Scheduling: Usage of Time Tracker

Time management scheduling is a crucial aspect of life. It is essential in running every kind of business successfully. When an individual manages time efficiently, they can better coordinate their tasks and activities and maximize their productivity.The key purpose of time management is to find more time to perform additional tasks. This might include investing time in leisure activities or investing in skill improvement.