Using embedded chat on the websites enables visitors to communicate quickly with the organization's customer support teams. Given the competitiveness of today’s business landscape, offering a good UI/UX experience to tech-savvy customers and resolving their queries quickly helps businesses gain a competitive edge. In this blog, we explore how organizations use embedded chat to deliver an immersive experience to customers.

How does one go from bootcamp to business to being yourself? We recently covered all three with Pratiksha Patel, Chief People Officer at Branch, a home and auto insurance company. Pratisksha shared their intentional employee experience process and how they build and inspire top talent.

As businesses continue to evolve and compete in today’s highly digital and connected world, the importance of excellent customer experience management cannot be overstated. With the rise of social media, review sites and platforms such as marketplaces, customers now have more power than ever to share their experiences with others. As a CX Trends 2023 case study by Zendesk found out, 66 per cent of customers said that a bad interaction with a business can ruin their day.

Do your employees also purchase online or spend time on different websites and waste their time during working hours? Don’t worry, almost every business and company is suffering from this problem. Due to this, many Employee internet usage tools have been introduced in the market.

CurrentWare version 8.0.1 is here! With this release, we’re excited to announce several new capabilities in BrowseReporter, an integrated email delivery system, a new warning message for AccessPatrol, and more!

Whiteboards are out — project management software is in. There's never been a better time for project managers to fully manage their team and projects thanks to the development of extremely useful project management software available in 2021. Because of this tech, it's now easier than ever to plan projects, schedule tasks, track milestones, and create progress reports.

It’s frustrating when a project doesn’t go as planned — for your agency and the client. But poor project performance goes deeper than feelings of frustration; it impacts your bottom line. Research indicates that the global average for wasted investment due to poor project performance is 5.2%. This is why project management software is such a game changer. When you invest in the right software, you can up your chances of project success and increase your ROI.

With data breach happening at an alarming rate, data security has become a critical concern for organizations worldwide. With such alarming statistics, ensuring your organization is equipped with the right data security measures and tools is highly essential. To help IT professionals protect their organization’s sensitive data and comply with relevant regulations, we have created this comprehensive guide.

Send limits are a new addition to the Courier app that allow you to manage notification rate limits. This means you can set a maximum limit on the number of notifications you can send over a certain time period. The advantages of using send limits are twofold: you can save money by imposing spending caps on notifications, and you can improve the customer experience of your app by avoiding bombarding users with too many notifications at once.

“If you want to do something monumental, you’re gonna have to work with people who look very different than you. Think differently. Pray differently. Love differently. Or you have no shot.”