Teams | Collaboration | Customer Service | Project Management

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Digital Transformation Case Study: Challenges, Solutions, and Success Story

Once upon a time, in the bustling city of Mumbai, Mr. Murthy ascended to the prestigious role of CEO at the venerable XYZ Bank. As an ardent visionary, Mr. Murthy keenly grasped the urgency of digital transformation to secure the bank's standing in the swift currents of modern finance. Filled with excitement and determination, he embarked on a compelling journey to lead the bank into the digital age. ‍

Product management vs. project management: A comparison of roles and responsibilities

Managing change, creating common vision, and reaching desired outcomes are the three most vital priorities for anyone responsible for leading teams. In many agencies, this includes project managers, product managers, or both. While the names and day-to-day tasks of project managers and product managers may be similar, it’s worth understanding the significant differences between the roles. At a basic level, it’s as simple as it sounds.

Shift Your Company to a Product Mindset (Webinar Video Included)

For many businesses selling SaaS software and other modern tech solutions, the product mindset is built right into the corporate culture. But companies in older industries, such as bricks-and-mortar retail stores, have yet to embrace the product mindset – or, in many cases, even the product management role in general.

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Best Practices for SaaS and Network Incident Management

Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.

5 strategies for getting clients to pay on time

When late payments are the rule and not the exception, the stability of your agency is at risk. Find out how to maintain cash flow with our five tips for getting clients to pay on time, every time. A recent Chaser study finds that 87% of businesses report that their invoices get paid after the due date. If you don’t have a system for ensuring clients pay you on time, you’re limiting your growth and sacrificing almost half your revenue.

InvGate Service Desk-Active Directory Integration Walkthrough

If you are looking to unify User Management capabilities into your IT Service Management solution, the InvGate Service Desk and Active Directory integration will do the job. By connecting these two tools, you can centralize user accounts, automate user provisioning, and enhance security measures throughout your IT Support process. Join us as we walk step by step through the configuration process and explore how this integration can positively impact your ITSM operations.