Want to know how to make your help desk agents work harder, better, and faster? Then you need to see the power of Agent Utilization and how it can take your work from zero to hero. Agent Utilization is an IT help desk metric that reflects the percentage of time an agent spends on support-related activities, versus their total work time. But why is it essential to track and improve it?

Are you using Atlassian’s Confluence to keep your projects organized and progressing? If so, you're not alone. The widely-recognized tool offers plenty of features, but it’s not the only solution in town. If you need something snappier than Confluence can provide, a number of feature-rich work management software may serve your agency better.

In today’s digital age, Internet use has become crucial in the job. But with so many distracting websites out there, it could be hard to stay concentrated and productive. From social media platforms to e-commerce portals, the urge to browse these websites can be overpowering. Any website that you don’t need to be on while working is considered distracting. It doesn’t matter if you have a solid reason for visiting these sites.

There’s nothing wrong with being productive. It’s rewarding to smash your to-do list, especially if you have an equally busy work and family life and you need to be super-organized. But is it actually possible to be too productive? If your obsession with getting things done is damaging your well-being, then the answer is yes. This phenomenon is called toxic productivity.

In these tough economic times, having a savings plan is more important than ever. Even if your salary doesn’t increase or your expenses continue to rise, saving money can help you weather the storm. This blog post will share 24 easy tips to help you save money and prepare for hard times. From changing your spending habits to building an emergency fund, these tips are easy to follow and will significantly impact your wallet in the long run. So go ahead – start saving today!

Project Management plays a crucial role in defining the success of any organization. Without proper project management, you might struggle to finish your tasks within a given deadline. Let’s try to understand the importance of efficient project management by taking the example of John, who is working as a project manager in a start-up. John’s team was working on an important project that must be completed within a tight deadline.

Creativity and speed are crucial ingredients for innovation; teams must balance high quality work with velocity. However, even with the best intentions and planning, people sometimes experience mental blocks and struggle to execute — resulting in frustration and stalled innovation.

A guide to the downsides of remote work regarding work outcomes.

Explore Insightful's comprehensive strategies for team development, focusing on our internal training sessions, mentorship program, and technical interviewing training.

Collaboration skills refer to working effectively with others towards a common goal. In today's fast-paced and interconnected world, collaboration skills have become increasingly important for success in any profession. Collaboration skills enable individuals to communicate effectively, build strong relationships, and work together to achieve shared goals.