Effective meetings can be challenging to achieve, but highly rewarding when the time and effort are taken to make them impactful. These days, an increasing number of professionals are engaging in virtual and hybrid meetings through platforms like Microsoft Teams, which come with their own sets of challenges.
Starting your own agency involves multiple steps and processes. This guide breaks it down into manageable parts - from identifying your niche, choosing a business model, to client acquisition and much more. Turn your entrepreneurial dreams into reality with help from Insightful’s best computer monitoring software.
Nishar’s quote perfectly sums up the diverse challenges of managing product development. Product managers must be able to think strategically, plan out tasks, and coordinate the execution of product initiatives. But let’s face it: Juggling user research, product planning, prototyping, and customer feedback can be overwhelming. That’s why having the right product management tools in your arsenal is essential.
Since debuting in 2017, Microsoft Teams has taken the lead as a collaborative work platform for professionals. It covers a wide array of industries and occupations, with over 270 million active daily users as of 2022. Aside from its function as an easy-to-use communications platform, one of the most notable features driving its success is the option to share and edit files quickly and easily.
Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.
Providing a superior customer experience is more important than ever for high-performing call centers. Customer-focused companies are 60% more profitable, and happy customers pay up to 10% more for great service. However, creating a better customer experience can be difficult when you lack the right tools. That’s why having a call center agent performance scorecard helps you efficiently measure your team’s work and take essential steps to improve.
In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. A customer service channel strategy determines how your business will communicate with customers, addressing their concerns, resolving their issues, and ensuring their satisfaction across various channels. It is a roadmap to customer satisfaction, loyalty, and ultimately, business success.
As a call center manager, you’re constantly trying to strike a balance between scheduling enough agents to handle calls and keeping your staffing budget as tight as possible. To hit your call center KPIs (key performance indicators) reliably, getting this balance right is essential. However, you’re wasting time and money if you’re not using a proven forecasting method or still scheduling with spreadsheets (or pencil and paper).
In a world constantly battling distractions, mastering time management is crucial. This article explores timeboxing, a revolutionary technique that can elevate your productivity. With the support of Insightful’s remote employee productivity monitoring software, streamline your tasks and enhance your focus like never before.
It's challenging to hold the role of project manager. To lead and supervise teams during the project's planning, execution, resource budgeting, controlling, coordination, and delivery, project managers need a broad range of project management abilities.
