As a customer support leader, you know how important it is for your customers to be serviced in a timely manner. So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. You train them on understanding customer needs and how to demonstrate empathy so customers leave the interaction feeling seen and heard. Yet, a major challenge is the technology customer support agents use, which slows down productivity.

Work chat apps are much more than just communication tools. They are remarkable apps that have helped businesses connect team members spread across countries, departments, and even continents. Studies suggest that teams that communicate effectively are 25% more productive. Using work chat helps manage the remote workforce effectively and streamlines the entire business communication. Read the blog to explore the best work chat apps in 2023 and choose one that aligns with your business requirements.

In a corporate world increasingly dependent on teamwork, document collaboration has become a crucial part of the meeting process. With several people working on a single file, all without being in the same room, you need to be able to compose, modify, refine, and approve documents of all types rapidly and with as little risk of errors as possible.

With the release of Rocket.Chat SIX and Rocket.Chat 6.2, the last few quarters of the year have been phenomenal. This quarter shows no signs of slowing down — Rocket.Chat 6.3 is now live! From support for a global Matrix network search to the much-requested Outlook Calendar integration, as well as the introduction of the ChatGPT app and a new style for mentions, there is much to delve into.

We understand that keeping track of time can be a challenging daily endeavor. At TrackingTime, we’ve got your back with AutoTrack, an innovative feature within our desktop app designed to improve the way you track and manage your time. Get ready to experience a solution that will boost your efficiency and hold you accountable like never before. Using AutoTrack you’ll say goodbye to manual time tracking and embrace effortless time management.

Can you Evaluate the Peak Productive Hours at your Workplace? I’m sure the answer is certainly ‘No’! These days optimizing productivity has become more important than ever. However, not all working hours are equally productive for everyone. The traditional 9-5 schedule, while widely adopted, may not be the most effective way to harness the full potential of your workforce.

If you’re looking for a way to streamline authentication and provisioning in your IT Asset Management operations, the InvGate Insight-Okta integration might just be what you’re looking for. Okta’s Identity and Access Management capabilities fully complement InvGate Insight’s packet of ITAM features. Through a centralized Identity and Access Management System, when combining these tools, you will be able to streamline and secure your User Management processes.

You can't have an agency event without Teamwork.com, which is why we attended Mirren Live 2023 back in May. Among the inspiring conversations and new connections, we had the privilege of meeting Olivia McCormack, VP of Business Development at Tag and a loyal Teamwork.com user. In this customer Q&A, Olivia delves into her agency journey, sharing her passion for #agencylife and how essential Teamwork.com is for keeping Tag organized and efficient. Tag has been a Teamwork.com customer for 9 years!

Flexible working hours are becoming ever more popular. Will the benefits of flexible schedules and the use of time tracking software to make it work perfectly spell the demise of traditional 9-to-5 office jobs?

Today, in the relentless pursuit of enhanced productivity and operational efficiency, the strategic management of employee attendance emerges as a pivotal factor in attaining organizational goals. Ensuring the consistent and punctual presence of your workforce is imperative for maintaining seamless operations. However, the conventional manual tracking of attendance proves to be both time-consuming and prone to errors.