Name one person you know who has never contacted a company's support. There probably isn't one, is there? What about someone who was dissatisfied when they solved their issue on the first contact? Nobody. First Contact Resolution (FCR) is a rewarding experience for every customer. It's likely you've been there. You want to contact support and get your problem solved the first time round. And when it happens, you feel relieved, and your satisfaction with the company grows. Now take the company's side.

Most studies reveal that employees might never be ready to go back to office, at least not on a full-time basis. In fact, a recent Satista study revealed that 73% of global employees wanted to retain the flexibility of their current work schedules. However, 67% of these same workers also said that they did look forward to more face-to-face interactions with their coworkers.

In our post-pandemic reshuffle, employees with jobs that are not performed in an office are often singled out in discussions about the future of work. This makes sense, as most of the world's workforce performs crucial tasks outside of an office, and it’s time we collectively adapt to these challenges!

As an HR professional, you constantly look for ways to improve employee motivation and performance within your organization. With endless options to choose from, it can be overwhelming to decide where to start. Gamification is one strategy that has gained popularity in recent years. Gamification involves applying game mechanics and design to non-game contexts, such as the workplace, to engage and motivate employees.

“ With great power comes great responsibility.” This is a famous line you probably associate with leadership and governance, or simply, boards. Boards hold both great power and responsibility over the company they’re serving. Tasked with oversight, they are responsible for checking the progress of strategies and operations. However, the boards themselves, whether for-profit or nonprofit, may also need an entity to oversee them. This is where the governance committee comes in.

Insightful has triumphed in G2's Spring 2023 report, winning 17 top awards in the employee monitoring software category. Our innovative software features, exceptional customer satisfaction, and user-friendly interface have solidified our position as a global market leader.

In this blog post, we explore how HR managers can take advantage of employee monitoring software to address the unique challenges of remote team management, and how Insightful's software can provide the support they need.

The pile-up of meetings at a company can slow progress. Here’s how to clear the lane so your teams can drive more meaningful results.

You may only need your ears to hear, but you need your whole brain to listen.

Unlock the full potential of outsourcing with Insightful's employee monitoring software. Learn how to track remote employee productivity and work hours, ensuring success across key metrics like cost savings, quality, flexibility, and more.