Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.
As technology continues to advance, businesses are constantly seeking new ways to improve customer experiences and streamline operations. With the constant rise in the impact of AI in work scenarios, you can now give your team the AI assistant they’ve been looking for right in your HubSpot account. Recently HubSpot made a way to improve the HubSpot experience by integrating with ChatGPT the artificial intelligence (AI) bot. This integration can provide significant benefits for businesses.
Strategic alignment is a concept that is becoming increasingly important in the world of project portfolio management. It can be challenging to understand, but understanding how it works and how it can help you manage your projects more effectively is essential for success. In this blog article, we’ll explore strategic alignment and how it can be used to ensure efficient project portfolio management.
Functional Requirements provide the fundamental architecture of a project. This document describes how a solution will meet the customer’s needs and business objectives by outlining specific functionality that must be delivered both in terms of user interaction as well as system operation. Functional requirements help divide complex projects into manageable tasks, offering clarity on the scope of work to be performed.
Are you looking for the best PMS tools to help you manage your projects better? Look no further! Project Management made easy! Signup now We’ve rounded up the top 17 PMS tools of 2023 for you to choose from. Keep reading to find out which ones made our list!
How to manage employees during times of economic uncertainty.
From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. This is why the eCommerce industry was one of the first industries to embrace chatbots and conversational AI virtual assistants, and why it’s more important than ever for companies in this industry to deploy the best eCommerce chatbots to assist their customers.
Push notifications have become an essential part of modern mobile apps, allowing you to keep your users engaged and informed. However, implementing push for different platforms can be a complex and time-consuming task, requiring developers to set up and handle token management, testing, and other logistical details.
Do you realize that the performance of your teams and your company's success will be influenced by the business management apps you use?
How to find the courage to lead with love, in business, and in life, with talent management and leadership executive Laila Tarraf.
