Regardless of how many skilled teams you have, you must have the best enterprise chat software for fostering effective business communication and offering productivity enhancement.

If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.

A comprehensive knowledge base is an essential piece of any 21st-century support operation. But implementing it is just the first step – maintenance comes next. The best way to maintain your knowledge base is by harvesting support agents’ collective knowledge – but they’re often swamped and enabling their contributions can be a huge operational hurdle. Fortunately, you can easily capture content using the Zendesk Knowledge Capture app, which helps agents in three key ways.

We’re excited to announce the release of Zulip Server 7.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.

Properly learning how to manage a help desk is crucial for the success of any organization, both internally amongst its different departments, and with external customers. Smoothly operating one is no easy ride; it requires juggling multiple tasks and coordinating diverse teams.

Ever heard this quote? Yeah, us too. But don’t roll your eyes just yet – the book it’s from captures the proven power of collaboration inside and outside of work.

A refrain that I hear often these days is that the pandemic forever changed the way we work. And yet, just three years later, it’s not uncommon to see companies requiring their workforces to be in-person full time, in large part because it’s easier for business leaders to revert to the circumstances with which they’re most comfortable and familiar.

With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.

In this blog post, we explore the powerful concept of Relationship Intelligence and its impact on transforming office dynamics from merely colleagues to efficient collaborators. We’ll also highlight how Insightful's productivity software can support this transformation.

This blog post explores essential strategies for successful task delegation and demonstrates how Insightful's advanced features can bolster this process, enhancing productivity and efficiency across your team.