According to Michael J. Papa, the author of Organizational Communication, “a corporation that focuses on horizontal communication places more importance on fostering collaboration than managing work. When a company expands, lateral or horizontal communication is an intelligent approach to maintain a sense of unity and have all of its parts work towards the same objectives.”

Investing in your workforce can be one of the most significant drivers of business success. However, many companies overlook the importance of employee development and fail to realize its potential impact on the bottom line. According to a study by the Society for Human Resource Management, 75% of employees cite a lack of career advancement opportunities as a reason for leaving their current job.

If you’re looking for insights about employee management, you’ll want to read the 10 books on this list. Written by some of the top professionals in the field, these books will teach you everything from hiring the best employees to dealing with difficult ones. So if you’re ready to take your employee management skills up a notch, then be sure to check out these 10 must-read books!

Managing multiple pay-per-click (PPC) ad campaigns is tough. How tough? Well, according to PPCsurvey’s The State of PPC Global Report 2022, agencies face several major challenges: While we may not be able to soothe your clients' ruffled feathers for you, or make updates to buggy ad platforms, we can help you make your PPC campaigns run smoothly and perform better. How?

What are the best ServiceNow competitors? If you are searching for ServiceNow alternatives, you’ve come to the right place. This guide will break down the best alternatives to ServiceNow on the market. When it comes to managing workflows for enterprise operations, there is no shortage of tools for you to consider taking for a test drive. Let’s take a closer look at five.

There are three key pieces to the customer experience puzzle: A customer-first approach, a clear understanding of the voice of the customer (VOC) and a company-wide determination to excel. In this article, we’ll explore how customer sentiment analysis helps boost the customer experience by elevating the second piece – VOC. You’ll come away knowing everything you need to get started with customer sentiment analysis and to provide an excellent experience for your customers.

Setting limits is liberating, but can also be difficult. Learn how with the help of the Atlassian Team Playbook.

In the world of digital nomad and remote work, the need for tracking time spent on tasks and projects is becoming more important than ever. On the one hand, employers want to ensure that their employees are working within the set hours and that nothing is missed, while on the other hand, employees want to ensure that they are compensated for the accurate Time and effort put into a project.

I’m hard-pressed to think of another period in my 20-plus-year career when future readiness was a higher, more urgent priority for enterprise leadership than it is today. A multitude of disruptive forces—ranging from experimenting with generative AI to prioritizing diversity, equity, and inclusion policies and programs to implementing hybrid strategies—are coming to a head, and we can truly only speculate about what the world of work might look like a decade from now.

Over-servicing, where agencies spend more hours on a client’s project than quoted or billed for, is one of the oldest and most challenging issues in the professional services business. It bites into profits, lowers agency margins, and is generally seen as a self-destructive business practice. But, as our recent survey of over 100 professional service agencies revealed, it is a far more complex issue than can be ascribed to only bad planning or inefficient resource utilization.