At OneDesk, we recognize that each of our customers has unique needs when it comes to managing their Projects. You might be thinking that the Helpdesk features are all you need, and wonder why you should bother with Projects. Here’s why: Projects serve as powerful containers that help you organize and share items effectively. They allow you to control visibility, ensuring that only the right users or customers can see the information they need.

As we enter 2025, the role of data in shaping organizational decisions has never been more significant. Among the most transformative developments is People Analytics, a method of leveraging data to enhance decision-making related to employees. Whether it’s improving recruitment processes, boosting employee engagement, or fostering better leadership, People Analytics has become a vital tool for businesses aiming to gain a competitive edge.

IT support comes in many forms, and understanding the distinctions between various roles can significantly impact your organization’s efficiency. Among these roles, service desk and desktop support are often mentioned in the same breath, but they serve different purposes. Knowing the differences can help you determine which one aligns with your organizational needs.

Sending a notification is simple—sending it at the right time is not. Whether it’s avoiding off-hours pings or managing users across time zones, timing matters. With Courier’s new Delivery Window, you can deliver messages at the perfect moment—without the overhead of custom scheduling code. Set the Rules, We’ll Handle the Rest The Delivery Window feature lets you define when notifications should go out, and Courier ensures they follow your rules.

Imagine launching a state-of-the-art intranet — sleek design, intuitive navigation and all the tools employees need at their fingertips. But after the initial rollout, you notice something troubling: engagement is sluggish, adoption rates are flat, and the platform feels more like a ghost town than a bustling hub. The problem often starts at the top. Lack of executive involvement can create disengagement all the way down.

Ever had one of those team meetings where everyone leaves thinking they’re on the same page, only to find out later that no one actually knows who’s doing what? Tasks start piling up, deadlines sneak by, and the phrase “I thought you were handling that” is just a little too familiar. That’s where team task management software comes in.

Compare a morning when you slept through your alarm, rushed out of bed, and barely made it to your desk in time to one when you had time for a brisk walk, a healthy breakfast, and some leisurely coffee-sipping. You’ll quickly realize your morning routine sets the tone for your entire day. Think an effective morning routine is out of your reach? We have good news: It’s a learnable science, no matter how much chaos you’re met with when you open your eyes.

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.

These days, in fast-paced, virtual-first workplaces, collaboration, and verbal exchange are more essential than ever. Teams running across unique locations frequently face challenges in keeping seamless coordination. Screen share apps have emerged as a powerful strategy to bridge the space, making far-flung collaboration intuitive and green.

The terms help desk and service desk are often used interchangeably, but are they really the same thing? If you're considering purchasing new software for IT support, you might want to give this some thought to choose the tool that best fits your needs. To start with, as with many things in the world of IT, there are no specific rules that vendors must follow when naming their software. This means that we can easily find products that provide similar functionality under different names.