Have you ever encountered a form of manipulation that can happen in any kind of relationship, including at work? It occurs when a colleague or boss (the gaslighter) manipulates you to the point that you question your own sanity, memory, or perceptions. For example, the gaslighter may deny past events, downplay your emotions, or retell events in a way that puts the blame on you.
Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house operations—and some additional ones of their own. They’ve got to keep several plates spinning at all times such as: Do they have a secret sauce that helps them to achieve that?
Happy New Year. If we were publishing this blog in any other early January, we’d end that statement with an exclamation point. But this is 2023 — and as we all know, the world is heading into tough economic times. Given how much difficulty organizations around the world are going to be facing this year, it just doesn’t feel like an exclamation-point moment.
The saying “too many eggs in your basket” is apt for the professional service world. Juggling multiple accounts, a spread of different team members, and wildly differing client expectations can get out of hand very quickly. Luckily, with the right professional services software, you can keep processes tight and on track. By providing key features like time tracking, automated invoices, and handy checklists, you have the space you need to actually do the work.
TimeCamp and Toggl Track are the well-liked time-tracking applications that many companies use to organize their work processes. It can be challenging to decide which tool is best between TimeCamp and Toggl Track because they include comparable features, including time and activity tracking, thorough reporting, billing, and more. Want a detailed comparison of TimeCamp and Toggl Track to aid with your choice? We have your back!
Is your marketing team spread way too thin? Endless email chains. Missed deadlines. Frustrated team members. Unhappy clients. Ah, the classic signs of insufficient marketing project management. We know them all too well. There’s a reason why marketers that are proactive about project management are three times more likely to report “success.” Are you struggling to exceed client expectations without totally burning your team out?
