Teams | Collaboration | Customer Service | Project Management

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Everyone's Talking About Toggle Tax: Here's Why

I first started talking about toggle tax when I started working with Mio in 2018. It didn’t have a name back then but we recognized that switching between apps all day had a detrimental effect on both our brains and our pockets. It was obvious that, when enterprises have multiple messaging apps, the time spent navigating from one app to another was causing a disconnect between employees and taking at least a few seconds to get to where they desired.

A comprehensive guide to remote project management

Project management is a broad discipline filled with countless details and touching every corner of a project. Keeping on top of all those details, tasks, and people can feel overwhelming even in ideal circumstances! As more and more teams have gone remote these days, many project managers are experiencing a new layer of complexity as they delve into a new type of project management: remote project management.

Element in Deloitte's Fast 50!

We’re absolutely ‘Deloitte-d’ to announce that Element was recognised not once, but twice(!) in the 2022 Deloitte UK Technology Fast 50! Element was ranked 3rd in Deloitte’s UK Technology Women in Leadership category, and came 22nd amongst the 50 fastest-growing technology companies in the UK. Rankings are based on percentage revenue growth over the last four years, and whether the company is led by a woman; or at least 50% of the founding team is female.

Rising Support Demand Reduces Revenue

Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022, overall support demand is rising at an average rate of 11%. That means your support team is getting more emails, more requests, more everything. Chances are that your support team is already getting hammered by the sheer volume of customer issues, not to mention the potential for complexity.

12 Examples of Professional Smart Goals for 2023

Goal setting is an essential part of any successful career. By setting smart goals, you can ensure that your hard work is put to good use and that you reach your professional goals. With so many things competing for your attention, it can be difficult to set achievable goals and stay on track. That’s where this blog comes in – we’ve compiled a list of 12 examples of professional smart goals that you can use as inspiration to achieve your goals in 2023.

How to Choose the Right Employee Management Software: 5 Must-Have Features

Regarding employee management software, there are various solutions to choose from. How do you know which one fits your business? This blog post will discuss five features you should look for in employee management software. We will also introduce Monitask, a software with all these features, and more!

How to innovate in the modern workplace with the next generation of Miro features

As we more deeply explore new ways of working we are talking with, listening to, and learning from our customers. And what we are learning from everyone we speak with — be it product designers, HR leaders, or consultants — is that you cannot overstate the importance of connection. Without creating clear pathways and deep integrations between teams and tools, we are holding ourselves back from reaching our true potential. So we, like you, are iterating.

The role of customer service during an economic downturn

Current headlines predict a global recession on almost a daily basis, leaving us to wonder whether and when it will finally arrive – and if it does, how deep the recession will be and how long it will last. It’s unsettling but we’re no strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. After all, many things are still in a state of flux.