Teams | Collaboration | Customer Service | Project Management

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The role of customer service during an economic downturn

Current headlines predict a global recession on almost a daily basis, leaving us to wonder whether and when it will finally arrive – and if it does, how deep the recession will be and how long it will last. It’s unsettling but we’re no strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. After all, many things are still in a state of flux.

How to Choose the Right Employee Management Software: 5 Must-Have Features

Regarding employee management software, there are various solutions to choose from. How do you know which one fits your business? This blog post will discuss five features you should look for in employee management software. We will also introduce Monitask, a software with all these features, and more!

7 Advantages of Global Virtual Teams Post COVID

Virtual teams have been around for a while now, and they have finally become the norm in business. They offer several advantages that make them an ideal choice for businesses of all sizes. In this blog, we will highlight the advantages of global virtual teams. We will also discuss how you can use virtual teams to improve your work efficiency, team collaboration, communication, and work-life balance.

What Are The Examples Of Effective Team Dynamics in 2023?

Creating an environment that encourages collaboration is key to a successful company culture, but it’s also important to have a good balance of power on your team. You don’t want one person to feel like they’re being treated unfairly by the rest of the staff—but if everyone feels like they’re equal stakeholders, you’ll find yourself with a cohesive team that works together seamlessly. The best way to achieve this is through dialogue.

Selecting the best Free Gantt Tool for your Business

Time management is critical for any business, and Gantt charts are a precise way of tracking progress and deadlines. In fact, they’re so helpful that they’ve become an essential tool in many industries, including project management, engineering, and marketing. In this article, we’ll introduce you to the 12 best Gantt chart tools that will help you manage your tasks more effectively.

How to Create a Customer Service Strategy for the Holidays (+Top 5 Tips)

The holiday season can be stressful for customers and businesses. We at Freshdesk understand the impact of this holiday rush, especially on your customer support team. That’s why we have put together some of the best holiday customer service strategies to prepare you for the holiday shopping window that lasts until the new year.

Why do businesses choose nTask project management apps instead of Asana or SmartSheet?

If you’re looking for an efficient and user-friendly project management app, nTask is your best option. nTask is appreciated and used by businesses for its comprehensive features and its intuitive design. It’s easy to find the information you need, and the app is easy to use – even for beginners. Plus, nTask offers some great features that other project management apps like Asana or SmartSheet don’t, such as dashboards and integrations with other tools.

The 6 best HIPAA-compliant patient communication platforms

Patient communication platforms are management systems that pull every bit of information about patients (including all previous communication) located in multiple channels in a single window. Clinics and other healthcare-related businesses use them to improve patient experience and increase operational efficiency. Today, patients want a different way of communicating with their healthcare providers.

Drive revenue during an economic downturn

CEOs are getting nervous. According to a quarterly survey of business leaders conducted by the Conference Board, 98% of US-based CEOs say they are preparing for an economic recession over the next 12 to 18 months. European leaders are even more fearful – 99% believe a recession is imminent. “CEOs are now preparing for near-inevitable recessions in both the US and Europe”, Roger W. Ferguson, Jr., Vice Chairman of the Business Council and Trustee of the Conference Board said.