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Cloud vs. on-premise security: Who wins?

Software as a service (SaaS) and cloud-based tools have become critical for companies to stay competitive and agile. Modern Saas tools, like Salesforce, have become crucial for companies to collaborate efficiently. Public cloud providers have made it easy for businesses to use these tools. However, this shift to the cloud has led to some serious cybersecurity challenges. The data security parameters have shifted from traditional, on-premise security to cloud-first.

Building a Help Desk From Scratch: Everything you Need to Take Into Account Before Starting

Support teams are used to receive requests of all kinds. When building a help desk from scratch, organizations use the 5-level structure to assign tickets according to the agents’ knowledge and expertise. This is a key step in order to properly solve problems as quickly as possible, and comply with SLAs. In , you can set up your structure to manage your agents’ labor by using help desks. You can organize them by labels and sub-labels, making it easy to scale tickets, if necessary.

Marketing management tasks: 8 responsibilities to master

Over the next decade, the job outlook for marketing managers is expected to grow by 10%, which is faster than the national average among all jobs. Why? Likely because this is a complex job that requires not just leadership skills, but creativity, vision, and a deep understanding of marketing concepts. When you look at everything that these managers do, you’ll discover that they hold so many responsibilities.

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Business Process Management Software (5 Options)

Business process management software is a type of application that helps organizations manage and automate their business processes as they strive toward operational excellence. There are many different types of BPM software on the market, each with its own set of features and capabilities. In this guide, we will break down five potential options to consider.

What your live chat security is missing

Data security is no longer just a nice-to-have for messaging and live chat. Data breaches are becoming common, and in an environment where mindfulness about privacy is at an all-time high, businesses risk serious damage if they fail to keep up. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? It seems like an oxymoron.

Guide on Writing Tasks with Quadrants for Better Time Management Matrix

Sometimes you work all day long, managing to do a lot of things, spinning like a squirrel in a wheel, but the result is only fatigue with no satisfaction. It is unclear how all this work heroism has brought you closer to your goal. In time management, it is called the problem of goal-setting, and its consequences can be the most devastating. Life turns into a grueling marathon with rare breaks and incomprehensible results.

Digital marketing project management: Achieving success across all disciplines

There are many moving parts when working as a digital marketing project manager, including running a brand’s campaign, working with its audience to keep them engaged and coming back for more, and collaborating with nearly every other department within a company. With so much at stake, it's not hard to see how poor organization and execution can hinder digital marketing project management success. So, how do you get it right?