Teams | Collaboration | Customer Service | Project Management

Latest News

Increasing net retention requires an innovative approach to CX

There was a time when “growth at all costs” was the prevailing philosophy in tech. But times are changing, and as a result of today’s economic climate, more software and cloud services companies are focusing on profitability instead of growth. They are in protection mode. This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn.

Best 7 Earned Value Management Software for Smart Teams

Earned Value Management or EVM platform is a set of tools that combine to offer a system for measuring project progress based on cost and budget. Every EVM software uses different tools to integrate with each other, and many different approaches are used to ensure everyone is utilizing the system’s benefits at best. EVM gives you the perfect solution with authentic information on your project’s progress.

Qualitative Risk Analysis for Beginner Level Project Managers

To deal with risks successfully, each project manager should develop and implement a risk management strategy, plan, and tools at the start of each project. Mostly, People are bad at assessing risk. They allow biases to influence their decisions or emotions to stymie decision-making processes. This is why project managers must understand how to analyze risk quickly, efficiently, and strategically for qualitative risk assessment.

How to maintain outstanding project leadership

In today’s project-driven business landscape, project managers are an indispensable part of completing projects successfully. But a closely related and equally important discipline receives much less attention: project leadership. Maybe it’s because one is a fairly standard job title and the other isn’t.

Sound the alarm: Would you even know if 'quiet quitting' was hurting your profits?

Quiet quitters don’t abandon ship. They don’t complain loudly. Instead these employees gently pull-back, and your business stops benefitting from their entire focus, energy and brilliance. For leaders, that should trigger alarm bells. But many carry on like nothing is amiss. The question isn’t whether you have people in your company that have stopped going ‘above and beyond’—inevitably, you do.

How to Ensure Your Business Offers a Healthy Work Environment: Creating a Positive and Safe Workplace

The word healthy, on its Latin root, means “whole“. A healthy workplace then is one where the employees can work together as a whole, being highly productive as a team while maintaining good interpersonal relationships. And you, as their employer, are responsible for creating a healthy and safe work environment for them. A healthy work environment includes ensuring that the workplace is free of hazards and that employees have the necessary tools and training to do their job safely.
Sponsored Post

Microsoft 365 Monitoring Use Cases

Enterprises moving to Office 365 cloud-based applications require a new approach to ensuring deployment success. Of course, your end-users should receive a fantastic application experience, whether with Teams, SharePoint, OneDrive, etc. But when problems surface with slowness or call quality, the Microsoft Service Health Dashboard provides no visibility beyond their network - leaving IT admins in the dark. Today, I'll walk through a few critical Microsoft 365 use cases for monitoring purposes and how Exoprise Digital Experience Monitoring solutions can help.

How to Increase Workplace Productivity, Tools, and More!

Wondering what the best way for employees to work more efficiently is? According to a Gallup poll, an engaged and productive workforce can increase corporate profits by as much as 21%. With the talent competition only increasing, every company’s IT and business leaders need to consider implementing workplace productivity strategies. In this article, we share tips for optimizing productivity levels for a modern workforce and exploring new ways of measuring it daily.

8 of the top employee time tracking software options that actually help prevent micromanagers

You can’t fix what you can’t measure. (You can’t bill for it very well, either.) That’s the key principle behind employee time tracking. It helps managers and organizations understand how long it takes, on average, to complete various tasks, aiding in the baselining and project scheduling processes. But doing this in a way that generates the data you need without feeling like micromanaging can be a challenge. Time-tracking software is a compelling solution.

Organizing Support with an Email Ticketing System

Organizing IT support can be challenging, especially if you rely on email as your primary means of communication. It doesn’t matter how many tags you create or how detailed your guidelines are; the tool is not meant for that, and thus your order is unsustainable. Luckily, an email ticketing system can fix most problems.