Organizing IT support can be challenging, especially if you rely on email as your primary means of communication. It doesn’t matter how many tags you create or how detailed your guidelines are; the tool is not meant for that, and thus your order is unsustainable. Luckily, an email ticketing system can fix most problems.

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences.

You’ve heard it said over and over again that time is money. The reason that’s such an often repeated cliche is that it’s actually true. The time you and your team spend on projects and various activities throughout the office correlates directly with your profits. And time logs are a perfect way to organize it. If you don’t know how much time something takes, you can’t accurately gauge how important the task is for your bottom line or how valuable your time is.

Workload management involves getting a clear picture of who is available and when, in order to utilize your team’s full capacity and exceed goals. In OneDesk there are multiple ways to manage your team’s workload. You can determine how many tasks are assigned to someone, how much time they have available in a given period, the actual time or progress logged to work, and more.

Brainstorms are a great way to tap into the collective brilliance of your team and explore their best ideas. But, making that happen requires that you plan for a focused, organized, and inclusive conversation. If you don’t? You’ll miss out on some of the best contributions and nuggets of wisdom. Not sure how to make sure your brainstorms are fruitful rather than frustrating?

The pandemic has forever altered ways of working for many, and organizations continue to adapt to this new normal. For product leaders, this means continuing to develop innovations at lightning speed while also navigating the needs of hybrid teams. Better yet, leaders need a clear understanding of the current hybrid landscape — including the top weaknesses and gaps in existing processes, and best ways to turn talk into action. The good news? Miro is here to help.

Healthcare workers were deeply impacted by the global pandemic. While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. Kind words and personal attention go far with patients, especially when they’re already stressed. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. But what does that mean in practice?

It was all fun and excitement when you first created your business, but at some point, things got a bit sidetracked, and now problems are piling up! Whether it’s a drop in sales, an issue with product quality, or something else entirely, business challenges are inevitable. All businesses have their own unique set of challenges that they must face. It’s how you identify and address those problems that determine your company’s success.

Since 2020, the outsourcing sector in the Philippines has witnessed a massive shake-up, and recent regulatory changes mean the industry will never be the same. We explore the winners and losers of a recent decision by the Philippines Government to allow outsourcing firms to keep tax perks while enabling 100% of staff to work-from-home (WFH).

The modern workplace is constantly evolving, and it’s your responsibility as a business leader to make sure no one gets left behind. When most jobs went remote at the beginning of the pandemic, leaders scrambled to transition work, benefits, and support to the home office. But now, as many knowledge workers face a hybrid future, are you giving equal consideration to all employees regardless of where and how they work?