This month we’ve made a few smaller improvements across different modules while gearing up for bigger updates for this autumn. Still to come this year – charts to visualize data in reports and first steps towards role-based pricing, billing and collaboration possibilities.

With 40,000 clients, EfectivoSí is a leading financial company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the financial business, it faces great challenges in the management of services and technology. The financial industry holds particularly rigorous policies and regulations defined by the Central Bank.

At M-Files, we are actively investing in the user experience and want to keep continuously improving our products. This investment will lead us to launch several small and big updates during this year. We are also making changes to the way we focus on end-user needs, as we want to make M-Files a product that is not only highly functional and secure but also a pleasure to use.

There are many benefits to hiring an international contractor. Working with an international contractor allows you to access new markets and expand your business into new territories. Additionally, international contractors often have expertise in specific industries or regions that can help you reach your goals faster and more efficiently. To find the best international contractor for your business, research the options and compare pricing and services.

Yext User History (Support) reveals a requester’s journey through your Yext Search experiences—up until and after case creation. Arm your agents with this data so they can provide more relevant answers. The component displays all of the actions a customer has taken in Yext search. With this visibility, your agents can both communicate more efficiently with customers as well as identify gaps in documentation that haven’t effectively answered the customer’s questions.

Change is the only constant in the retail service industry. That’s certainly been true in the past several years, when a record number of customers flocked to online channels to do their shopping. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. For retailers to compete in today’s crowded market, they need to create excellent customer relationships in all the places people shop—online and in brick-and-mortar stores.

The e-commerce market has exploded over the past few years and is continuing to grow at an accelerated rate. By 2023, online retail sales are anticipated to reach.17 trillion. With more people doing their shopping online than ever before, e-commerce CX has become a priority for many businesses. With a highly competitive landscape of as many as 12 million e-commerce companies, delivering easy and convenient customer experiences is more than a differentiator—it is a necessity for brand success.

To provide the best customer support at any phase in your customer’s lifecycle, your teams need access to contact and company data—and every team must have access to the same information. This requires a centralised location for all relevant communications and open support tickets, and the ability to streamline information between sales, marketing and support teams.

The digital employee experience (DEX) spans the entirety of an employee’s interactions with their digital workplace — new employee onboarding, managing healthcare benefits, company newsletters, employee engagement surveys, project management dashboards, and more. So, why are companies making so many mistakes with its design? We have answers.

Have you heard of agile project management or hybrid team management before? Although the words might seem difficult and complicated, we assure you they are not. In fact, agile project management might even make it easier and faster for you and your hybrid team to complete projects. Hybrid teams have emerged across the business landscape as a result of the introduction of technological developments and cost pressure brought on by greater globalization.