Coming soon to a mobile device near you, the redesigned layout brings big changes to your Element app. With a focus on improving our users' workflows, we’ve ensured the app is cleaner, easier to browse, and faster to navigate, while keeping all the Element goodness! Over the last few weeks and months our mobile teams have been working hard researching, designing and building a new home page for both iOS and Android Element apps.

Learn how to prioritize what matters – and let go of what doesn’t.

Secure collaboration isn't just limited to board meetings at the workplace. Given the increase in remote work, there's been a boost in the number of tools that make online collaboration possible and productive - and effective collaboration sets successful teams apart from those that are not.

When it comes to problem management, many businesses focus on automating repetitive tasks like password resets. But while this can help reduce the overall number of problems, it doesn't address the root cause of the issue. That's where trend analysis comes in. By looking for patterns and trends, businesses can identify potential problem areas and take steps to improve them. This not only helps to reduce the number of customer service issues but also improves customer satisfaction.

Did you know we drink 517 million cups of coffee every day in the U.S.? Those 3.1 cups per person add up to one whopper of an industry. And it’s no surprise who’s at the top of the coffee game: Starbucks. But there’s an alternate timeline out there with no pumpkin spice lattes. One where CEO Howard Schultz didn’t return to the helm in 2008 to turn the company around in the wake of store closings, widespread layoffs, and a significant drop in share price. How did he do it?

Let's start this article with a short story. The story is about a dreamer, a passionate enthusiastic man having smart qualities to accomplish his goal. Having all his positivity in the workplace with a handsome, desired job, he becomes the antagonist of his dream. How! The only thing that makes a hero a loser is not utilizing his time properly. That's why the term " Time Budget" comes in the line.

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies are equally praised for the exceptional support they provide, while others are relentlessly chastised for failing to deliver. Below, we want to show you how that perception has become reality with 42 customer service statistics you need to know for 2021.

If you just started managing an asynchronous workplace you’re probably struggling with a few things. We’re here to help you with 5 actionable tips that you can implement right away.

Collaboration platforms make team collaboration easy for modern workplaces, remote and otherwise. As they say, two heads are better than one! Different collaboration tools are curated to make different tasks easier and increase productivity. In addition to helping teams achieve common goals, they also help to track changes and updates. This article gives you an overview of collaboration platforms in several categories.

For an IT team, the ability to respond to problems efficiently is arguably one of the most important aspects of the department. Sluggish reactions to IT issues can slow down an entire business, leaving core functions of an office slowed down or even completely unable to be performed. As a result, business leaders have a significant interest in ITSM ticketing systems.